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SacCT: FREQUENTLY ASKED QUESTIONS for STUDENTS

General Questions

Access

Announcements

Assignments/Tests

Blogs

Mail and Notifications

Messaging/Discussion


Answers

General Questions

What is SacCT and why is it important?
SacCT is an online content management system that instructors at Sacramento State use to manage the content available to students online. Here, your instructors may post lecture notes, assignments, quizzes, their syllabi and more. You can also message your instructor, as well as the other students in the course. Thus, it is important to become familiar with SacCT to guarantee your academic success.
 
How do I save and print a file that my instructor has uploaded?
  • Click the link to the file. Here, you may see “Click here to download the file if it does not open.” You can click that phrase and download the file to your computer. Alternatively, you may see a new tab open when you click the file name. There may be an option here to save, but if there is not, go back to the last screen and follow instructions below.
  • If that option is not available to you: right-click the link to the file (the file name, with extension shown). Click “Save link as…” and save it to wherever you choose.
  • To Print this file, open it up in the proper editor (.doc and .docx files open in Word, etc.). From here, use the file menu to print this file.
 
I posted a file, but no one is able to open it.
Make sure that you’ve submitted your file with proper extension (Myfile.doc, Myfile.txt, Myfile.pdf, etc.). Also make sure that the file name only contains standard letters, numbers, hyphens and underscores. Special characters may make the file not viewable to others.

My Course Menu has gone away. How do I bring it back?
You can return the Course Menu by moving your mouse to the far left of your course’s page. A gray bar will show when you are hovering over the correct area. Click the bar to bring back your Course Menu.

Where can I receive additional help?
You can locate additional help on the SacCT resource page for students, located at http://www.csus.edu/sacct/student/index.stm
Or you can locate more detailed help on Blackboard’s Help for Students page, located at http://help.blackboard.com/en-us/Learn/9.1_SP_14/Student

Access

Why can’t I see a course that I’m enrolled in on the My SacCT Courses list?
Enrollments into classes are not done automatically. If you have just added into this class, instructors have to manually grant you access to the course via self service. Let your instructor know if you cannot see the course via SacLink email or in-person, so that they can correct the issue.

Can I access SacCT on my mobile device?
You can access it on your device’s browser by going to SacCT’s Website (http://www.csus.edu/sacct) or you can download the Official Blackboard Mobile Application on your mobile device. (http://www.csus.edu/sacct/mobile) *However, some of the features may not be available on mobile devices.

What if certain features do not work on my browser?
If a feature is not working on SacCT it may be due to a browser that is out of date. Visit the Blackboard Supported Browsers webpage to see which browsers are compatible with SacCT. You can also Run the browser checker to see if your browser is supported.

If your browser is not listed, we recommend that you update your browser or install an alternate compatible browser.


Why aren’t all of the courses that I’m enrolled in listed on the My SacCT Courses menu?
Not all instructors use SacCT; you won’t see a course listed if the instructor doesn’t use it. However, if you’ve been told by the instructor to use SacCT and you cannot see the course, contact the instructor, so that they can give you access.

I cannot find content within the course (assignments, tests, etc.) that I am supposed to use.
If you’re unable to find content in the area that you think it should be in, contact your instructor. They may have placed it in a different folder, or may not have made it available to students.
 
How do I see course Notifications or Alerts?
Notifications or Alerts can be reached from the home page of SacCT (before accessing a specific course). If accessing this feature for the first time, while in the home page of SacCT you will have to click Add Module in the top left hand corner of the page. Once there, use the search bar to find the Alerts module and click Add; this will add the module to the home screen of SacCT and thus allow you to access the feature.
 
How to log in to the Blackboard Mobile Learn app?
  1. Open the Mobile Learn app on your mobile device (smartphone or tablet). Note: If you do not have the app, you can download it from iTunes or Google Play Store.
  2. In the search bar, type California State University, Sacramento.
  3. Select our University and the SacCT login page appears.
  4. Login with your Saclink ID and password to access your courses.


Announcements

How do I view an announcement?

There are four (4) different ways students can view announcements.

Announcement Tool Link
  1. On the left side, locate your Course Menu.
  2. Click the Announcement tool link.
  3. A list of announcement appears on the screen from that specific course.
Global Navigation Menu
  1. On the top right next to your name, click the drop down arrow.
  2. Click the Updates icon and a list of recent updates appears.
  3. Next to the announcement, click Open.
Homepage
  1. Once you enter the course, click Homepage.
  2. Within the Homepage, you will see a list of different modules.
  3. Under the My Announcement module, click the name of the announcement or click on more announcements.
Tool Link
  1. Under the Course Menu, click on Tools.
  2. Click on Announcements on the top of the page.
  3. You will see a list of announcements specific for that course.

Assignments/Tests

What do I do if I submit a test or assignment prematurely?
Speak or email your instructor in this case. They will be able to work with you to get your problem corrected.

I am not sure that my assignment was correctly submitted, what should I do?
Please refer to the online assignments guide for students.
Assignments - Online Assignments for Students (PDF)
 
How can I make sure that I won’t lose the answers that I’ve selected on a test if I am on an unreliable network?
Be sure to save your answers individually if you fear that you may disconnect. In the case that you did disconnect, the answers that you’ve saved will be visible to you in future attempts (if allowed) and to your instructor, who can allow you to retake your test.

*To answer essay and short-answer questions, it is suggested to use a word processor to save your answers before submitting.

How do I view my grade?
You may view your grades through the Global Navigation menu. Open the Global Navigation menu (top right where your name displays). Then, select the My Grades icon.
You can also view your grades from within your course. Click the My Grades link in the left navigation of your course or from your My SacCT page. If the assignment or test score has been released, you will see the column and score. For additional help, please see the guide located at: My Grades - Access My Grades (PDF)

Note: Some instructors do not allow students to view their grades via Blackboard, especially if the course is not taught through Blackboard.

How do I view results from an assignment or test?
Click the My Grades link in the left navigation of your course or from the Global Navigation menu on the My SacCT page. If the assignment or test score has been released, you will see the column and score. If so, click the score to view more details. On the new screen, click the score again to view the results. For additional help, please see the guide located at: My Grades - Access My Grades (PDF)
 

For more information refer to the online assignments guide for students: Assignments - Online Assignments for Students (PDF)
 
My instructor has setup an assignment dropbox in SacCT to turn in our papers, but I cannot find it?
Make sure you are clicking on the Title of the assignment to open it. It may not be evident that the title of the assignment is clickable since it is in black text, but the titles are links to open the Assignment dropbox where you will be able to attach your completed assignment.
  1. Click the title of the assignment, for example Paper 1.
  2. The Assignment information page will display, read the instructions and download any attached files.
  3. In the Assignment Submission section, click Browse My Computer to search for your document and Attach your paper
  4. Click Submit to turn in your assignment.
My instructor provided feedback on my essay/assignment, where can I see that feedback?
 
  1. From the Global Navigation Menu, click on the My Grades Icon.
  2. Scroll down and click on the title of the assignment.
  3. The feedback from your instructor will be listed below the Comments section on the right hand side of the screen.
My instructor has provided feedback on a quiz, where can I locate my submission?
To access feedback and grade information, select the test in the Content area or My Grades. On the View Attempts page, select the grade link in the Calculated Grade column to access the test, your answers, and any instructor feedback.


Blogs

How do I post a blog?
You can create a blog by following these steps:
  1. From the Course Menu, click on Blog.
  2. Select the name of the blog you wish to open.
  3. Click on Create Blog Entry.
  4. Enter a title and message.
  5. Click on Submit.


Mail and Notifications

Can I forward my SacCT messages/mail to my email account (saclink, gmail, yahoo, etc.)
Email sent using the built in Messages tool in SacCT cannot be forwarded to a user’s private email.  Another email tool in SacCT, Send Email, allows you to send an email from your course to course users, which they receive in their Saclink Email.
 
Where are the new item indicators for mail and other tools?
In SacCT, information about new content, messages, announcements and calendar events can be viewed from the Global Navigation menu. A notification will appear to the right of your name in the top right hand corner. This number will display the total number of notifications within all of your courses. Within the Global Navigation menu, notifications for each of the tools such as Updates and Messages will appear on each designated icon.
 
How do I clear my Notification Updates indicator from my previous term courses?
  1. On the top right hand corner, locate the Global Navigation Menu.
  2. Click the drop down arrow next to your name.
  3. Select the Updates icon.
  4. On the far right corner, click the gear icon.
  5. Uncheck the box next to Select/Unselect All to reset notifications.
  6. Click Save.
I got an email from my instructor but next to the the email address it says "do-not-reply@irt.csus.edu". Can I still reply back to the instructor?
Yes, you can still email back your professor as you normally will.

Messaging/Discussion

How can I send a message to my instructor? Will they receive this message on their SacLink e-mail?
You can send a message to your instructor by clicking the Tools button on the navigation column, located on the left-hand side of the page. From there, you can select the Messages tool from the list of tools presented. Click the Create Message button and select your instructor as a recipient (along with anyone else you’d like). Compose your message and send.

Your instructor will not receive this message on their SacLink email address. If you wish to contact them via SacLink email, select the Send Email tool from the tool list. Select All Instructor users. Compose your message and send.

Note: Your instructor may have blocked this feature.

How can I send a message to the other students in the course?
You can send a message to the other students in the course by clicking the Tools button on the navigation column, located on the left-hand side of the page. From there, you can select the Messages tool from the list of tools presented. Click the Create Message button and select anyone you’d like to send a message to. Compose your message and send.

The recipients will not receive this message on their SacLink email address. If you wish to contact them via SacLink email, select the Send Email tool from the tool list. Here you will have the option of sending the email to any member of the course. Compose your message and send.

Note: Your instructor may have blocked this feature.
 
 

There is also a feature in SacCT that allows you to send quick messages to other students. Open the Global Navigation menu. Next, click the Messages icon and select Compose. Begin typing the name of a recipient from your network or click Browse to add a recipient outside of your network. Compose your message and click Send Message.

How do I know if I’ve received any messages in a course?
If there are any unread messages in your inbox, the My Messages module (located on your My SacCT page) will show the course(s) that have unread messages.

How do I retrieve a Discussion Board post that I saved as a draft?
Navigate to the Discussion Board that the draft is saved in. In the top-right corner of the Discussion Board window, click the Tree View option. You should now see the post that you’ve saved as a draft (which will have your thread title and “(draft)” next to it). If you don't see your draft message, then click the Display button (upper right), and select Drafts Only.

To Submit this draft, click the title of the message. In the preview box, located at the bottom of the page that opens when you click the title, click the Edit button. You may need to move your mouse pointer over the message to display the Edit button. From here, you can further edit your post and Submit it.
 
After submitting your draft message, to display other messages, click the Display button and select Show All.
 
How can I delete a Discussion Board post?
If your instructor has enabled you to remove posts: Navigate to the Discussion Board that your post is located in. Click the title of the post. In the message box, located at the bottom of the page that opens when you click the title, click the Delete button.

If your instructor has not enabled you to remove posts: Contact the instructor, if the post absolutely needs to be removed.

How do I access the Collaborate feature?
Once you are in the home page of the class you want to access Collaborate for, find the tools option in the Course Menu options and follow that link. This should have taken you to the Tools page. Now find the Collaboration link and click it. You may have to scroll down. This should have taken you to the Collaboration Sessions page which features the available Sessions that your instructor has created. Collaborate allows you to communicate to instructors or students via a session which simulates a “chat room”.

Note: Your instructor may have blocked this feature.