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Problem Solving

 

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DEFINE THE PROBLEM:

This step paves the way! You have to figure out there is a problem. Admit there is one, first. Often, in defining the problem, we help to identify the steps we need to take next to begin solving it.

GENERATE POSSIBILITIES:

Now that you have narrowed down the problem and defined it, you have to turn in the opposite direction and open up all the possibilities there are to solve the problem. Sometimes, letting the problem sit for a couple of days works wonders. It gives you some distance, and a solution might come to you or another group member when you least expect it. Another useful tool for some people is writing. Putting your thoughts on paper allows you to be accurate and concise. Create a Plan! Narrow down even more! Of all the possibilities that you came up with, which one is the best, or will work the best right now? Choose the actions you need to narrow the gap between where you are and where you want to be. Perform the Plan! The final step gets you off your butt and into the world. Now you can actually do what you have planned. Use people you need to help you become successful in your plan.

QUESTIONS TO ASK WHEN SOLVING A PROBLEM:

  1. What has to be done? (Needs)
  2. Why does it have to be done? (Reason)
  3. When does it have to be done? (Time)
  4. Where does it need to be done? (Place)
  5. Who or what has to do it? (Means)
  6. How does it need to be done? (Method) idea from “Design Yourself”, 1978

NEGATIVITY HINDERS PROGRESS

Develop positive ways to voice concerns. This can offer the first important step in solving problems. Instead of saying “I hate it when...” try “Wouldn’t it be better if...” Rephrasing “This is stupid...” with “What about this way...” can make a huge difference in your interpersonal connections and problem solving success. For example, think of a firefighting volunteer who is handing buckets of water from one person to the next. Say he complains that the people behind him are not passing fast enough. Suppose the well is so deep, that it takes that long to haul the bucket up. By prematurely defining the problem one way, he has missed the true problem and the chance to solve it.

THREE STEPS:

  1. EDUCATE YOURSELF: Ask questions. Get info.
  2. LOOK AT THE PROBLEM: Recognize that you might only see a part of the problem. Look at the whole thing.
  3. DEVELOP POSSIBLE SOLUTIONS: Instead of just pinpointing the problem.

 

Information adapted from Occidental College-Office of Student Life

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