Student FAQ

The Testing Center provides testing accommodations to students who are registered with the Office of Services to Students with Disabilities (SSWD). Some disability-related testing accommodations include readers, scribes, wheelchair accessible tables, and computer- assisted and computer- adaptive software. Testing accommodations are determined based on individual documented needs of each student. All accommodations are determined by the Office of Services to Students with Disabilities.

For more information on the Office of Services to Students with Disabilities, please see their website at www.csus.edu/sswd or they may be contacted at 916-278- 6955

You may call the Testing Center at 916-278-6296 (press '0' to skip the menu) or drop by the office (located in Lassen Hall, room 2302) and a Testing Center representative would be more than happy to go through the process with you, as the process differs based on accommodations. For more detailed information on how to use the Testing Center, please see Using the Testing Center.

For more information on SSWD accommodations, please contact the Office of SSWD at 916-278-6955 or send an email to sswd@csus.edu. If you would like to drop by the SSWD office, they are located in Lassen Hall, room 1008.

Please contact the  Office of SSWD at 916-278-6955 or send an email to  sswd@csus.edu. You may also drop by the SSWD office, located in Lassen Hall, room 1008.

If your instructor allows you to use your laptop/tablet/other electronic device to take your exam, you must schedule your exam appointment by calling or dropping by the office. Please let us know that your instructor will be allowing this. Your instructor must also indicate the use of any electronic device on the instruction form.

With your instructor's approval, you may make up the exam in the Testing Center. You may schedule an appointment online for a Makeup Exam at our website www.csus.edu/testing. For more information on makeup exams, please visit our website or give our office a call at 916-278-6296.

The  Makeup Exam fee is $6.00

The exam fee will be posted to your  MySacState student account within 24 hours of taking the exam and is due within 7 days (you will not be charged if you do not take the exam).

You may pay in person at the  Bursar's Office, located in Lassen Hall, room 1001. Or you may pay online, through your MySacState account. However, please note that there are extra fees when choosing the option to pay online.

For more information on payment options and additional fees, please visit  Bursar's Office - Fee Deadlines & Refunds.

The Makeup Exam program is not funded by the University. The fee pays for the student proctors as well as materials needed for the makeup program to function.

To take an exam during the week of finals, you must call the Testing Center at 916-278-6296 or drop by the office in Lassen Hall, room 2302, to make an exam appointment. There is no online registration for exams taken during finals week.

Your instructor must submit the exam and instruction form to the Testing Center by (preferably before) your exam appointment.

You are responsible for letting your instructor know that you plan to take the exam at the Testing Center. You must also give your instructor a test instruction form with your name, the course, and the date and time you have scheduled (or plan to schedule) the exam. You must also inform your instructor of any changes you make regarding the date and time of your exam appointment. We cannot administer the exam to you on a different day or time without prior approval from your instructor.

Test instruction forms can be picked up from our office and can also be downloaded from our website at  www.csus.edu/testing/forms.html.

Testing Center staff will try to contact your instructor by calling their department office and emailing them. If your instructor does not respond back within a timely manner, you will have to contact your instructor to discuss rescheduling or other options he/she might have for you.

Your instructor will indicate their preference on the instruction form.

No. The Testing center does not grade/score any exams or keep any test results.

If you are a student registered with  SSWD, you may schedule an appointment by calling or dropping by the office. You must indicate that you will need a computer for the exam. If the exam can be taken outside of the classroom, please see this  list of open computer labs on campus or the  Laptop Loan Service as other options.

If you are not registered with SSWD, we do not have the facilities to administer computer-based exams. You may talk to your instructor about getting a hardcopy of the exam to the Testing Center. In that case, you may schedule an appointment online for a Makeup Exam at our website  www.csus.edu/testing. For more information on makeup exams, please visit our website or call our office at 916-278-6296.

Procedures to challenge a course or subject may differ for each department. Contact the department of the course you wish to challenge and let the department know that you would like to take an exam to challenge said course/subject.

If the department allows you to take the challenge exam here at the Testing Center, you may schedule to take the exam by calling or dropping by our office. You will need to submit an instruction form to the department with your name, the course/subject, and the date and time of your appointment. The department must submit the exam and exam instructions to the Testing Center before the day of your appointment.

Please contact your instructor.

You should talk to your instructor about any other options he/she might have for you.

If you receive testing accommodations from SSWD and your instructor is unable to accommodate your exam, you may want to discuss the situation with your SSWD counselor.

If you scheduled your appointment online, you may reschedule by making another appointment online with the correct date. To cancel the original date, please call or drop by the Testing Center office or send an email to  testingcenter@csus.edu.

If you scheduled your appointment in person or by phone, please call or drop by the Testing Center to reschedule or cancel your exam appointment.

You must inform your instructor of any changes in date and/or time of your exam appointment. We cannot administer the exam on a different day or time without prior instructor approval.

There is no penalty if you do not show up for your exam appointment. However, as a courtesy to other students, please call our office at 916-278-6296 or send an email to testingcenter@csus.edu to cancel your exam appointment to ensure that the space is available for other students scheduling exam appointments. Any changes in the date and/or time of your exam appointment must be approved by your instructor. We cannot administer the exam on a different day or time without prior instructor approval.