SERVER STATUS & ISSUES

Maintenance Period

We perform routine maintenance and updates on the server every Tuesday from 12:01 AM to 6:30 AM. All users should schedule and plan assessments, assignments, and other coursework accordingly.

Scheduled Downtimes

Date	Start Time	End Time	Reason
12/27/08	00:01AM	12:00PM	IRT scheduled Data Center outage, the SacCT system will be unavailable during this timeframe
9/6/08	12:00AM	1:00AM	To repair database issue that caused unexpected system failure.
2/10/2012	2/10 at 9:55 PM	2/11 at 3:00 AM	WebCT System shutdown and maintenance
4/12/2012	2:30 AM	6:00 AM	WebCT system will be unavailable during a Java security patch installation.
4/18/2012	4:00 AM	6:00 AM	WebCT system will be unavailable during a Java security patch installation.

Unexpected Service Interruptions

Date	Start Time	End Time	Description
11/20/09	10:40 AM	11:20 AM	Intermittent connection issues. Some users may have been disconnected from their session.
10/27/09	10:22 AM	10:25 AM	The system was unavailable.
2/17/09	10:00 AM	11:05 AM	The system was unavailable. System slowness occurred from 11:15am to 11:20am.
6/11/12	10:10 AM	11:45 AM	Authentication system issues prevented access to SacCT/WebCT.
7/31/12	2:08 PM	10:30 PM	Major campus-wide network and critical system failures occured. This outage included SacCT/WebCT.
9/4/12	7:50 PM	8:30 PM	The SacCT(WebCT) system login page was intermittently unavailable due to a web server outage.
10/24/12	4:00 AM	8:05 AM	The SacCT(WebCT) system login page was intermittently unavailable due to a web server outage.

Issues

Adobe Flash Player security feature may disable some videos in Firefox 13 (Windows only)

The recent update to Adobe Flash Player (version 11.3, released June 7) has a new security feature, called "protected mode," that may prevent Flash videos from playing in Firefox 13 for Windows Vista and Windows 7. You may see a black, grey or white screen and the videos do not play. If you experience this problem, try another browser to view the videos or try one of the alternate solutions at this Firefox Help page.

Last updated: October 24, 2012

Announcements

General Resources

How to fix a Password Problem

If you are having problems with your SacLink password, please see the Username and Password Help page.

New Student to SacCT?

You will be able to log into your SacCT course(s), provided that:

You have a SacLink Account AND
You are officially registered for the course AND
Your instructor has requested that students be placed in their SacCT course, see Active Course List.

System Status and Issues

Server Maintenance - Tuesday Morning (12:01am to 6:30am)

We perform routine maintenance and updates on the server every Tuesday. All users should schedule and plan assessments, assignments, and other coursework accordingly.