LearnerWeb Troubleshooting

Problem 1: Window opens but IIPP Training does not start. A little red "x" appears in the corner.

Solution: Download and install the latest Java Plug-In.

Problem 2: Nothing happens after clicking "Start" or "Review" to begin a course.

Solution: Disable ALL pop-up blockers. Please check your browser's toolbar for blockers from Yahoo, Google, etc.

Problem 3: Coastal Video will not play.

Solution: Download the Voxware Codec for Windows XP or Windows 2000.

Problem 4: I keep getting a "Only secure content..." error message while trying to launch a course.

Solution: On Internet Explorer, enable Display mixed content.

  1. Start Internet Explorer
  2. On the Tool menu, click Internet Options
  3. Click the Security tab and then click Custom level
  4. In the Settings box, scroll down to the Miscellaneous section and under Display mixed content, choose to enable.
  5. Close the browser.

Problem 5: When I try to launch a training, it does not work. 

Solution 1: On Internet Explorer, add csus.edu to Compatability View.

  1. Start Internet Explorer
  2. Click on Tools menu, click Compatability View Settings
  3. In the "Add this website:" box, type learnerhall.com
  4. Click Add
  5. Close the browser.

Compatibility Setup on IE

Solution 2: Try a different browser. If you are using Internet Explorer, try using Google Chrome or Mozilla Firefox.

Solution 3: Try the solution for problem 4 above.

If you still have problems, feel free to contact us at 278-6456 or by email at fm-ehs1@csus.edu