CSU Campus Marketplace - Frequently Asked Questions

CSU Marketplace Logo

1. What is the Campus Marketplace?

The Campus Marketplace is an online shopping site that features suppliers and special CSU contract pricing.  The site is shared across the (9) member campuses (Bakersfield, Chico, East Bay, Los Angeles, Pomona, Sacramento, San Diego, San Francisco, and San Marcos.)  Together the campuses have created a common website, identified suppliers, and provided discounted pricing for the campus users.

2. Why are we partnering with other campuses?

The (9) campus collaboration has significant savings for the CSU.  The campuses have shared the site expense, reduced the number of implementation hours, negotiated for improved pricing, and provided other improvements.  The individual campuses may not have been able to accomplish this implementation alone with their own campus dollars, procurement staff, or implementation teams.

3. What is the advantage of using this catalog site?

The common site features special contract pricing for frequently used suppliers.  It puts in one location the discounted pricing that is available to the CSU.  The pricing often represents savings of 17-29% for many of the suppliers you currently use. 

4. Is training available?

Yes, training will occur around campus at several locations and times.  In addition, departments can schedule their own team training or individual training.

5. May the site be used for personal purchases?

No, this site is for CSU Business Only. Discounted pricing is offered to us because of our role as a state agency or higher education entity.  These prices are not offered by the suppliers to us as individuals.

6. How can I get a supplier added to the site?

Requests to add new supplier catalogs are welcomed.  Please send an email with your supplier name, supplier contact information, and any contract discounts you currently use to the Program Administrator.  We will work with the website company to complete a supplier implementation. 

7. What if I forgot my password or get locked out?

After entering your full email address, select the "Forgot Password" link located to the right of the orange login button. You will be emailed a link to answer your security question and change your password. If this email takes longer than 90 seconds, check your spam folder. If you are locked out (after 3 attempts with an invalid user id or password), contact your Campus Marketplace Administrator to unlock your account. 

8. Can I add items from multiple vendors to my cart at one time?

Yes, you can shop from multiple vendors, add to your cart, and upon check-out, you will be asked to provide your credit card number for each vendor. You will receive separate transactions for each vendor. 

9. Will I receive an order confirmation or shipment receipt?

Campus Marketplace will email confirmation of order transmission; however, each vendor is responsible for emailing your order confirmation/ shipment/ receipt information. 

10. How are backorders handled?

It is the vendor's responsibility to communicate any backorder information to the requestor. 

11. If a merchant category code is blocked, will I get an email from Campus Marketplace?

No. Any declined transaction notification would come from the vendor when the charge is declined, not through the Campus Marketplace. 

12. How does the site control p-card limits or declined transactions?

US Bank controls will govern your purchase. Any limits, merchant category blocks, special requirements will be controlled by USB at the vendor's transaction level.