Support Page Content
In accordance with direction from the CSU Chancellor's Office, Sacramento State has created a plan for the vast majority of courses to be taught virtually in Fall 2020. The Fall 2020 campus plan calls for a very limited number of students, faculty, and staff to be on campus during the semester, with a comprehensive set of safety protocols in place. We continue to follow the guidance of the CSU Chancellor's Office, the Sacramento County Public Health Department, and the California Department of Public Health.
Frequently Asked Questions
For questions pertaining to:
- Classes and Campus Operations
- Sacramento State Faculty and Staff
- Health, Safety, and Wellness
- NEW: Campus Face Covering Requirements
Classes and Campus Operations
Q: Is Sacramento State going to close the campus?
Sacramento State is open, but most campus buildings and facilities have closed until the pandemic crisis eases. This includes significant campus buildings such as the University Union, the recreation side of The WELL, the University Library, the Academic Information Resource Center, and the ASI Children’s Center. Currently, only Student Health and Counseling Services, Lassen Hall, and limited residence halls remain open.
Commencement ceremonies for the Class of 2020 and the Class of 2021 will take place May 20-23, 2021, at Golden 1 Center. For details, see the Commencement website.
Q: Are classes cancelled?
Classes have not been cancelled, but all classes have been moved to virtual instruction for Summer Session. Most classes will be online in the Fall 2020 semester. Students with questions about classes, assignments, and other academic issues should contact their professor, department chair, and/or dean.
Q: How will I know if classes are cancelled or if campus is closed?
Employees and students are first notified of closures or other emergencies through the Emergency Notification System (ENS). If the campus is closed or classes are cancelled due to coronavirus (COVID-19), an ENS message will be sent out along with information via email. Information also will be shared on our social media platforms and on the University website.
These are mandatory fees that generally cover fixed and other costs that the University continues to incur during the pandemic to finance, maintain, and operate student facilities and services (many of which remain available to students via remote access). Examples of these costs include ongoing administrative costs such as employee salaries (including many student workers); overhead costs such as utilities, repair, and maintenance; and construction debt (which is like a mortgage) for some facilities.
Students pay campus mandatory fees regardless of whether they are a full-time student, part-time student, online student or a student studying abroad – and even if they do not expect to ever use the programs or facilities they support. We hope that students understand that if they want the facilities and services to be available to them in the future, they must be supported and maintained during the pandemic.
Q: Will tuition change for Fall 2020?
We are working hard to make sure that classes for full academic credit and campus operations continue safely during the pandemic, and most student services will be available remotely. Tuition is set by the CSU Board of Trustees. For the CSU policy on tuition and fees: https://calstate.policystat.com/policy/7826195/latest/.
Sacramento State Faculty and Staff
Q: I am a faculty member with questions about course instruction and academic continuity. Where can I go for more information?
Information about academic continuity during a campus disruption can be found at the Academic Continuity page.
Q: I am a Sac State employee, and my co-workers and I have questions about work issues related to COVID-19. Where can I go for information?
Please see the Information for Employees website. In addition, employees can call (916) 278-2888 with COVID-19-related HR questions.
Health, Safety, and Wellness
Q: Where can I find information about Student Health and Counseling Services?
You can find information about this at the Student Health and Counseling Services page.
Q: What do I do if I am sick?
All employees and students should stay home if they are sick. Notify your professor or your manager if you will miss school or work. Students can access medical and mental health care at Student Health and Counseling Services. A 24-Hour Nurse Advice line is available at (916) 278-6461. Employees should contact their healthcare provider if they require medical attention.
Q: What medical services are available for students?
Student Health and Counseling Services (SHCS) is available to students Monday-Friday, 8:30 a.m.-4 p.m. Many routine primary-care medical services are now available using our confidential telemedicine and Zoom appointment technology. In-person urgent care appointments also are available for students who are sick or injured. All students are asked to call (916) 278-6461 before coming in.
If a student is not currently in the Sacramento area, a medical visit conducted via telemedicine is a great option. Students also may contact their medical provider or request medication refills in the SHCS pharmacy by using the patient portal on our website at Student Health and Counseling Services. The after-hours advice line is available when SHCS is closed by calling (916) 278-6461.
How do students access counseling services?
Individual counseling and urgent care services are available. At this time, SHCS is conducting a limited number of onsite appointments for students who healthy and not appropriate for telehealth. The majority of services have moved to telehealth.
All students are asked to call (916) 278-6461to be connected to a triage counselor who will assess what services are needed and help them secure those services. Urgent care is still available on a walk-in basis as usual. All students coming to SHCS for any service will receive a wellness screening before their visit.
Q: What mental health resources are available to employees?
Sacramento State employees and their family members have access to mental health services and other services through the Employee Assistance Program. Employees and family members in need of helpful guidance, counseling, referral to local resources, or reliable professional care may contact LifeMatters by Empathia services 24/7 telephone assessment/counseling at (800) 367-7474 (TDD/TTY: 877-307-2812) (password: SacState), or access information and resources online at www.mylifematters.com. All employees, their dependents (including dependent children not residing with the parent) and other family members living in the employee's home are eligible for services and may contact LifeMatters directly.
Q: What are the symptoms of COVID-19?
Symptoms may be mild or severe, and can include fever, cough, or shortness of breath. At this time, more than 80 percent of confirmed cases have been mild. (COVID-19 Symptoms Source)
Q: What do I do if I think I have COVID-19?
You should self-isolate at home and contact your healthcare provider. Notify them that you suspect COVID-19 and ask what precautions should be taken before you arrive for any appointments. Inform your professors or manager that you will be missing class and/or work. Follow the advice of your healthcare provider regarding staying at home.
Q: Should I self-quarantine if I believe I have had contact with someone who may have COVID-19?
Sacramento County Public Health has issued the following recommendations for any student, staff, or faculty member who may have been exposed to a suspected or confirmed case of COVID-19:
- Self-monitor for symptoms for 14 days:
- Check for fever (temperature 100.4 degrees or higher two times/day)
- Dry cough
- Sore throat
- Shortness of breath
- If you become sick, self-isolate at home. Contact your supervisor to let them know you will not be working. Many illnesses, including the coronavirus, do not need a doctor’s care. You should self-isolate at home until cough, fever, and respiratory symptoms are gone for at least three full days, or for seven days from when the symptoms first started, whichever is the longer period.
- If the illness is severe, call your personal healthcare provider or the Student Health and Counseling Services nurse advice line at (916) 278-6461. Do not go directly to urgent care or emergency department without calling first. This will allow them to prepare for you and provide you with guidance. To avoid overwhelming an already busy hospital, do not call 911 or go to an emergency department unless you are having severe symptoms.
- Anyone who lives with someone who tests positive for COVID-19 should stay home for 14 days.
- It is especially important to self-isolate from anyone ages 65 and older or with a chronic health condition (heart disease, lung disease, diabetes, cancer, etc.), or who has a weakened immune system. These individuals are particularly vulnerable and at high risk for complications due to the COVID-19 virus.
Q: What if I feel that I am being treated unfairly or being discriminated against or harassed in connection with COVID-19?
Sacramento State is a welcoming and inclusive community and does not tolerate discrimination, harassment, or retaliation. (Please see the Centers for Disease Control and Prevention site on knowing the facts about COVID-19 and helping stop the spread of rumors and bias.)
Students, faculty, and staff who feel they are being treated unfairly should contact the Office of Equal Opportunity by emailing email@example.com or the Vice President of Inclusive Excellence at firstname.lastname@example.org. The University also provides counseling services for students through Student Health and Counseling Services.
Updated: July 15, 2020, 5:30 p.m.
- Call (916) 278-2888 with COVID-19 related HR questions
- Remote Work Preparedness for Employees
- Zoom Security Essentials
- HEERF Emergency Grants for students
- Grading Choice Options for Students
- Remote Learning for Students
- Interim CSU Refund Policies for Tuition and Fees
- Operational Updates on Services from Associated Students Inc.
- Information on Affordable Internet Service
- Updates on Athletics Cancellations
- Information on CSU Response to Coronavirus
- Sacramento County: Community Resources
- State of California Coronavirus (COVID-19) Response
President Robert S. Nelsen sends a message to the campus community about a semester like no other.
Messages from President Robert S. Nelsen
- July 15, 2020 - "Plan puts safety first during a mostly virtual Fall 2020"
- July 13, 2020 - "Travel suspension will continue through 2020-21 year"
- July 10, 2020 - "Sac State is committed to our international students"
- May 26, 2020 - "Guidelines for fall from Chancellor's Office"
- May 12, 2020 - "Most Fall 2020 classes will be taught virtually"
- May 7, 2020 - "Remote operations will continue through Aug. 21"
- May 4, 2020 - "Travel suspension extended through July 31"
- April 30, 2020 - "CARES Act and HEERF Emergency Grants for students"
- April 16, 2020 - "Join us in June to celebrate 2020 graduates virtually"
- April 13, 2020 - "No in-person events through the end of Summer Session"
- April 6, 2020 - "Come together virtually for Out of the Darkness walk"
- April 1, 2020 - "Despite the COVID-19 crisis, be sure to fill out the 2020 Census"
- March 30, 2020 - "Telecommuting will continue through the end of the spring semester"
- March 29, 2020 - "All Summer Session classes will be online"
- March 25, 2020 - "Two interim deans and interim VP will remain in their positions"
- March 24, 2020 - "A marked slowdown in our hiring practices"
- March 19, 2020 - "All face-to-face instruction will be suspended"
- March 17, 2020 - "Commencement ceremonies have been postponed"
- March 17, 2020 - "New directives from the CSU regarding COVID-19 response"
- March 15, 2020 - "All persons aged 65 and older are asked to self-isolate and not come to campus"
- March 15, 2020 - "Sacramento State will transition to virtual operations in all feasible areas of the University"
- March 12, 2020 - "We will be transitioning courses to online delivery for the remainder of the spring semester"
- March 11, 2020 - "All in-person events must be cancelled, postponed, or moved to a virtual format"
- March 10, 2020 - "Instructors can shift course content to a non-face-to-face setting"
- March 10, 2020 - "Sac State is evaluating scheduled events and meetings"
- March 10, 2020 - "CSU is suspending international, non-essential domestic travel"
- March 8, 2020 - "Sacramento State will remain open for the time being"
- March 6, 2020 - "Sac State is proactive amid concern about COVID-19"
- Feb. 28, 2020 - "No one at Sacramento State has tested positive for COVID-19"/a>
- Feb. 24, 2020 - "Sac State is taking steps to prevent the spread of COVID-19 on campus"
- Jan. 29, 2020 - "We are actively monitoring the coronavirus crisis"
Ron Lutz, counseling director for Sacramento State's Student Health and Counseling Services, discusses ways to approach the COVID-19 crisis with mindfulness and an emphasis on self-care.
The best way to stay healthy is to avoid exposure. On campus, Student Health and Counseling Services will remain open throughout the COVID-19 pandemic.
The following measures help prevent the spread of respiratory illnesses (COVID-19 Prevention Treatment Source):
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces, such as keyboards and shared desktops and tabletops, using a regular household cleaning spray or disinfectant wipes.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60 percent alcohol. (But always wash hands with soap and water if hands are visibly dirty.)
- The Centers for Disease Control and Prevention now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. More information is available from the California Department of Public Health.