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Dennis Snow's: Lesson From The Mouse

Unfortunately, the training sessions are full.

Session 1
(9:00 – 12:00)
“Delivering On the Promise of the Brand”

  • Introduction
  • Lesson 1: Expand the product to include the entire experience.
  • Lesson 3: Know what frustrates customers, and do something about it.
  • Summary, Personal Commitments, and Conclusion

Session 2
(1:30 – 4:30)
“Principles of Leadership Excellence”

  • Introduction
  • Principle 1: Effective leaders are clear on what the customer experience is supposed to be.
  • Principle 2: Effective leaders communicate relentlessly about customer experience.
  • Principle 3: Effective leaders focus on setting their employees up for success.
  • Principle 4: Effective leaders ensure service excellence is “non-negotiable.”
  • Principle 5: Effective leaders walk-the-line of service excellence.
  • Summary, Personal Commitments, and Conclusion

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership.

Dennis is an author of two books. Additionally, articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows.

Dennis Snow