table_of_contents

COP Talk

Table of Contents

1
Why They Still Don't Understand When
You Told Them So Clearly:
The Communication Process
A message sent is not a message received
Content and relational components
One and two way communication
The communication context
The communication model
Verbal and nonverbal codes

2
Getting to Know You:
Communicating Interpersonally

Pay attention to your relational message
Develop a supportive communication climate
Listen actively
Respond sensitively
Use verbal skills to enhance communication
Be sensitive to intercultural differences
Trust--the ultimate goal

3
Camels Are Useful on the Desert:
The Work Group Meeting

Elements of group meetings
Steps to a productive group meeting
Challenges of working in groups
Ice breakers for work groups

4
Americans' Greatest Fear:
Public Speaking

Understanding your speaking situation
Preparing your talk
Dressing up your talk
Delivering your talk
After your talk

5
The Only Certainty Besides Death
and Taxes: Community Meetings

Formats for informational meetings
Formats for advisory meetings
Formats for problem-solving meetings
Planning a community meetings
Conducting the meeting
After the meeting
The hostile audience
Ice breakers for community meetings

6
Beyond SARA: Creative Problem-Solving Techniques that Work

The creative process
Finding creative solutions with SARA
Finding creative solutions with creative problem- solving techniques
Developing your creativity

7
Build It and They Will Come:
Turning Ideas into Action

Relying on your own power
Building support
Organizing the community
Overcoming opposition
Building support within your agency

8
Hello Out There:
Communicating Your Success

Cultivating the news media
Attracting media attention
Using specialized media channels
Setting up a web home page
Have fun out there!

About the Author s
Communication Tips
Useful Links
Ordering Information

Creative Community Policing Solutions

Go on home now

*COP Talk* Table of Contents
1 Why They Still Don't Understand When You Told Them So Clearly: The Communication Process	A message sent is not a message received Content and relational components One and two way communication The communication context The communication model Verbal and nonverbal codes
2 Getting to Know You: Communicating Interpersonally	Pay attention to your relational message Develop a supportive communication climate Listen actively Respond sensitively Use verbal skills to enhance communication Be sensitive to intercultural differences Trust--the ultimate goal
3 Camels Are Useful on the Desert: The Work Group Meeting	Elements of group meetings Steps to a productive group meeting Challenges of working in groups Ice breakers for work groups
4 Americans' Greatest Fear: Public Speaking	Understanding your speaking situation Preparing your talk Dressing up your talk Delivering your talk After your talk
5 The Only Certainty Besides Death and Taxes: Community Meetings	Formats for informational meetings Formats for advisory meetings Formats for problem-solving meetings Planning a community meetings Conducting the meeting After the meeting The hostile audience Ice breakers for community meetings
6 Beyond SARA: Creative Problem-Solving Techniques that Work	The creative process Finding creative solutions with SARA Finding creative solutions with creative problem- solving techniques Developing your creativity
7 Build It and They Will Come: Turning Ideas into Action	Relying on your own power Building support Organizing the community Overcoming opposition Building support within your agency
8 Hello Out There: Communicating Your Success	Cultivating the news media Attracting media attention Using specialized media channels Setting up a web home page Have fun out there!