Maureen P. Lojo
College of Business
Administration
California State University, Sacramento
Voice: 916-278-6901 Fax: 916-278-5437
lojom@csus.edu
http://www.csus.edu/indiv/l/lojom
EDUCATION
Massachusetts Institute of Technology
Ph.D., 1998, Operations Management, minors in Statistics and Behavioral
Science.
Yale University
Master of Public and Private Management, 1991.
University of California, Berkeley
B.A., 1984, History.
EMPLOYMENT
2000-Present
California State University, Sacramento
Assistant Professor of Management
2000-Present Universidad
Torcuato di Tella Buenos Aires, Argentina
Visiting Professor
1996-2000 Cornell University Ithaca,
New York
Assistant Professor of Operations Management
1995 Brandeis University Waltham,
Massachusetts
Adjunct Professor
1985-1989 Golden Pacific
Brewing Company Emeryville, California
Founder/Owner
1982-1986 Cetus Corporation
Emeryville, California
User Support Analyst
RESEARCH
INTERESTS
High-skill and high-tech services, technological
innovation, and entrepreneurship.
PUBLICATIONS
“Measuring
Procurement Effectiveness in the Semiconductor Industry,” accepted for
publication in the journal Vision.
“Measuring
Procurement Effectiveness in the Semiconductor Industry,” accepted for
publication in Emerging Issues in Supply Chain Management, edited by B.
S. Sahay, to be published by MacMillan.
“Culture as the
Underlying Cause of Perceptual Differences Among Students from the United
States and Argentina,” with Paul Tully, in Proceedings of the 2002 Hawaii
International Conference on Business.
“Design of an
Operations Management Concentration: A Mission-Driven Approach,” with Laurence
R. Takeuchi and Chiang Wang, in Proceedings of Western Decision Sciences
Institute, 2002.
“Buyer Beware,
Supplier Be Warier? Double Moral Hazard in High-Tech Industrial Service
Contracts,” in Proceedings of Western Decision Sciences Institute, 2002.
“A
Comparative Study of U.S. and Argentine MBA Students,” with Paul Tully,
accepted for publication in the Proceedings of the National Business and
Economic Society Conference, March 2002.
“The Effects of
Cultural Differences on Individual Values and Beliefs, Conception of the Ideal
Job, and the Perception of the Value of Skills Acquired and Career Benefits
Associated with an Advanced Degree,” with Paul Tully, in Proceedings of the
National Business and Economics Society Conference, 2002.
“Supplier
Management in the Semiconductor Industry,” accepted for publication in the Proceedings
of the 2001 International Business & Economics Research Conference,
October 2001.
“Measuring Procurement Effectiveness in the
Semiconductor Industry,” with Craig Changstrom of Hewlett-Packard, in Proceedings
of the 13th Annual CSU-POM Conference, February 2001.
“Double Moral Hazard in Industrial Service
Contracts,” in Proceedings of the 6th International Research Seminar
in Service Management, June 2000.
"A Framework for Analyzing High
Technology Industrial Services," in Proceedings of the 5th
International Research Seminar in Service Management, May 1998.
"Social Comparisons and Cooperative R&D
Ventures: The Double-Edged Sword of Communications," with C.L. Tucci, Journal
of Engineering and Technology Management, Vol. 11, Iss. 4, Dec 1994,
187-202.
"A Framework for Analyzing the
Quality of the Customer Interface," with G.R. Bitran, European
Management Journal, Vol 11, Iss. 4, Dec 1993, 385-396.
"A Framework for Analyzing Service
Operations," with G.R. Bitran, European Management Journal, Vol.
11, Iss. 3, Sept 1993, 271-282.
WORKING
PAPERS
“Service Management Benchmarking Study.”
PRESENTATIONS
“Single-Use Services,”
accepted for presentation at the National Business and Economics Society
Conference, St. Thomas, March 2003.
“Perverse Incentives
in Expert Services,” accepted for presentation at the Annual Meeting of the
Decision Sciences Institute, San Diego, November 2002.
“Channel
Inconsistency: Issues in Adapting to E-Commerce,” accepted for presentation at
the Annual Meeting of the Decision Sciences Institute, San Diego, November
2002.
“Outsourcing and
Control Strategies,” invited paper presented at the International Federation of
Operational Research Societies (IFORS), Edinburgh, Scotland, July 2002.
“Design of an Operations Management
Concentration: A Mission-Driven Approach,” with Laurence R. Takeuchi and Chiang
Wang, Western Decision Sciences Institute, Las Vegas, April 2002.
“Buyer Beware,
Supplier Be Warier? Double Moral Hazard in High-Tech Industrial Service
Contracts,” Western Decision Sciences Institute, Las Vegas, April 2002.
“A Comparative Study of U.S. and Argentine MBA Students,” with Paul Tully, National Business and Economic Society Conference, March 2002.
“Supplier Management
in the Semiconductor Industry,” International Business & Economics Research
Conference, Reno, October 2001, voted best paper in session.
“Supplier
Management in the Semiconductor Industry,” INFORMS International, Maui, June
2001.
“Benchmarking in the Semiconductor Industry”
Research Seminar, Universidad Torcuato di Tella, Buenos Aires, June 2001.
“Measuring Procurement Effectiveness in the
Semiconductor Industry,” at the 13th Annual CSU-POM Conference, San
Bernardino, February 2001.
“Industrial Service Contracts: Buyer Beware,
Supplier be Warier?” Research Seminar, Universidad Torcuato di Tella, Buenos
Aires, July 2000.
“Double
Moral Hazard in Industrial Service Contracts,” 6th International
Research Seminar in Service Management, June 2000.
"Incentives for Productivity Improvement in
Semiconductor Equipment Services," INFORMS Seattle, October 25, 1998.
"Electronic Exchange of Equipment
Performance Data in Semiconductor Manufacturing," 1998 NSF Workshop on
Supply Chain Management in Electronic Commerce, October 20, 1998.
"A Framework for Analyzing High
Technology Industrial Services," 5th International Research
Seminar in Service Management, May 1998.
"Designing Effective Service
Contracts," Advanced Semiconductor Manufacturing Conference, November
1996.
"Operational Efficiency vs.
Incremental Learning in High-Technology Equipment Services," Operations
Management Seminar, M.I.T., December 1995.
"Outsourcing Industrial
Services," INFORMS New Orleans, October 1995.
"Semiconductor Manufacturing and
Equipment Servicing Benchmarking Study," Supplier Relations Action
Committee, SEMATECH, October 1995.
"Contracting for Industrial
Services," Operations Management Summer Camp, July 1995.
COURSES
Supply Chain Logistics 181, undergraduate elective
course, CSUS.
Production and Operations Analysis, MBA core course,
CSUS.
Operations Management 180, undergraduate core
course, CSUS.
Operations Management, MBA core course, Universidad
Torcuato di Tella.
World Class Operations, MBA core course, Universidad
Torcuato di Tella.
Managing Operations, MBA core course, Cornell
University.
Managing Service Operations, MBA elective, Cornell
University.
Managing Technology and Innovation, MBA elective,
Cornell University.
Operations Management for Human Services, MA core
course, Brandeis University
PROFESSIONAL
MEMBERSHIPS
Academy of Management
Entrepreneurship Division
Technology & Innovation Management Division
Operations Management Division
Institute for Operations Research and the Management
Sciences
Manufacturing and Service Operations Management
Society
Technology Management Section
Decision Sciences Institute
Services Management Interest Group
Production and Operations Management Society
National Association of Purchasing Managers