Maureen P. Lojo
College of Business Administration
California State University, Sacramento
Voice: 916-278-6901 Fax: 916-278-5437
lojom@csus.edu
http://www.csus.edu/indiv/l/lojom

 


 

EDUCATION

Massachusetts Institute of Technology
Ph.D., 1998, Operations Management, minors in Statistics and Behavioral Science.

Yale University
Master of Public and Private Management, 1991.

University of California, Berkeley
B.A., 1984, History.


 

EMPLOYMENT

2000-Present  California State University, Sacramento
Assistant Professor of Management

2000-Present  Universidad Torcuato di Tella Buenos Aires, Argentina
Visiting Professor

1996-2000  Cornell University Ithaca, New York
Assistant Professor of Operations Management

1995  Brandeis University Waltham, Massachusetts
Adjunct Professor

1985-1989   Golden Pacific Brewing Company Emeryville, California
Founder/Owner

1982-1986  Cetus Corporation Emeryville, California
User Support Analyst


 

RESEARCH INTERESTS

High-skill and high-tech services, technological innovation, and entrepreneurship.

PUBLICATIONS

“Measuring Procurement Effectiveness in the Semiconductor Industry,” accepted for publication in the journal Vision.

 

“Measuring Procurement Effectiveness in the Semiconductor Industry,” accepted for publication in Emerging Issues in Supply Chain Management, edited by B. S. Sahay, to be published by MacMillan.  

 

“Culture as the Underlying Cause of Perceptual Differences Among Students from the United States and Argentina,” with Paul Tully, in Proceedings of the 2002 Hawaii International Conference on Business.

 

“Design of an Operations Management Concentration: A Mission-Driven Approach,” with Laurence R. Takeuchi and Chiang Wang, in Proceedings of Western Decision Sciences Institute, 2002.  

 

“Buyer Beware, Supplier Be Warier? Double Moral Hazard in High-Tech Industrial Service Contracts,” in Proceedings of Western Decision Sciences Institute, 2002. 

 

 “A Comparative Study of U.S. and Argentine MBA Students,” with Paul Tully, accepted for publication in the Proceedings of the National Business and Economic Society Conference, March 2002.

 

“The Effects of Cultural Differences on Individual Values and Beliefs, Conception of the Ideal Job, and the Perception of the Value of Skills Acquired and Career Benefits Associated with an Advanced Degree,” with Paul Tully, in Proceedings of the National Business and Economics Society Conference, 2002.

 

 “Supplier Management in the Semiconductor Industry,” accepted for publication in the Proceedings of the 2001 International Business & Economics Research Conference, October 2001.

 

“Measuring Procurement Effectiveness in the Semiconductor Industry,” with Craig Changstrom of Hewlett-Packard, in Proceedings of the 13th Annual CSU-POM Conference, February 2001.

 

“Double Moral Hazard in Industrial Service Contracts,” in Proceedings of the 6th International Research Seminar in Service Management, June 2000.

"A Framework for Analyzing High Technology Industrial Services," in Proceedings of the 5th International Research Seminar in Service Management, May 1998.

"Social Comparisons and Cooperative R&D Ventures: The Double-Edged Sword of Communications," with C.L. Tucci, Journal of Engineering and Technology Management, Vol. 11, Iss. 4, Dec 1994, 187-202.

"A Framework for Analyzing the Quality of the Customer Interface," with G.R. Bitran, European Management Journal, Vol 11, Iss. 4, Dec 1993, 385-396.

"A Framework for Analyzing Service Operations," with G.R. Bitran, European Management Journal, Vol. 11, Iss. 3, Sept 1993, 271-282.

WORKING PAPERS

 

“Service Management Benchmarking Study.”

 

PRESENTATIONS

“Single-Use Services,” accepted for presentation at the National Business and Economics Society Conference, St. Thomas, March 2003.  

 

“Perverse Incentives in Expert Services,” accepted for presentation at the Annual Meeting of the Decision Sciences Institute, San Diego, November 2002.  

 

“Channel Inconsistency: Issues in Adapting to E-Commerce,” accepted for presentation at the Annual Meeting of the Decision Sciences Institute, San Diego, November 2002.  

 

“Outsourcing and Control Strategies,” invited paper presented at the International Federation of Operational Research Societies (IFORS), Edinburgh, Scotland, July 2002.  

 

 “Design of an Operations Management Concentration: A Mission-Driven Approach,” with Laurence R. Takeuchi and Chiang Wang, Western Decision Sciences Institute, Las Vegas, April 2002.  

 

“Buyer Beware, Supplier Be Warier? Double Moral Hazard in High-Tech Industrial Service Contracts,” Western Decision Sciences Institute, Las Vegas, April 2002.  

 

“A Comparative Study of U.S. and Argentine MBA Students,” with Paul Tully, National Business and Economic Society Conference, March 2002.

 

“Supplier Management in the Semiconductor Industry,” International Business & Economics Research Conference, Reno, October 2001, voted best paper in session.  

 

 “Supplier Management in the Semiconductor Industry,” INFORMS International, Maui, June 2001.

 

“Benchmarking in the Semiconductor Industry” Research Seminar, Universidad Torcuato di Tella, Buenos Aires, June 2001.

 

“Measuring Procurement Effectiveness in the Semiconductor Industry,” at the 13th Annual CSU-POM Conference, San Bernardino, February 2001.

 

“Industrial Service Contracts: Buyer Beware, Supplier be Warier?” Research Seminar, Universidad Torcuato di Tella, Buenos Aires, July 2000.

 

 “Double Moral Hazard in Industrial Service Contracts,” 6th International Research Seminar in Service Management, June 2000.

 

"Incentives for Productivity Improvement in Semiconductor Equipment Services," INFORMS Seattle, October 25, 1998.

"Electronic Exchange of Equipment Performance Data in Semiconductor Manufacturing," 1998 NSF Workshop on Supply Chain Management in Electronic Commerce, October 20, 1998.

"A Framework for Analyzing High Technology Industrial Services," 5th International Research Seminar in Service Management, May 1998.

"Designing Effective Service Contracts," Advanced Semiconductor Manufacturing Conference, November 1996.

"Operational Efficiency vs. Incremental Learning in High-Technology Equipment Services," Operations Management Seminar, M.I.T., December 1995.

"Outsourcing Industrial Services," INFORMS New Orleans, October 1995.

"Semiconductor Manufacturing and Equipment Servicing Benchmarking Study," Supplier Relations Action Committee, SEMATECH, October 1995.

"Contracting for Industrial Services," Operations Management Summer Camp, July 1995.


 

COURSES

Supply Chain Logistics 181, undergraduate elective course, CSUS.

Production and Operations Analysis, MBA core course, CSUS.

Operations Management 180, undergraduate core course, CSUS.

Operations Management, MBA core course, Universidad Torcuato di Tella.

World Class Operations, MBA core course, Universidad Torcuato di Tella.

Managing Operations, MBA core course, Cornell University.

Managing Service Operations, MBA elective, Cornell University.

Managing Technology and Innovation, MBA elective, Cornell University.

Operations Management for Human Services, MA core course, Brandeis University

 


 

PROFESSIONAL MEMBERSHIPS

Academy of Management

Entrepreneurship Division
Technology & Innovation Management Division
Operations Management Division

Institute for Operations Research and the Management Sciences

Manufacturing and Service Operations Management Society
Technology Management Section

Decision Sciences Institute

Services Management Interest Group

Production and Operations Management Society

National Association of Purchasing Managers