RLS 105 – Kraus Textbook learning Objectives

Understand the 4 components of professionalism:

1. A field is based on an organized body of knowledge (RLS Dept. curriculum, NRPA curriculum)
2. The field has supporting organizations and institutions that transmit knowledge (CSUS, RLS Dept.)
3. Professional authority is created from public sanction (payment of people to do a job)
4. A code of ethics/standards guides professional behavior and practice

Chapter 1 – Managers in the Leisure Service System

1. Explain the 2 components of management (a job and a process)
2. Identify and explain the 9 major functions of recreation, park, and leisure-service managers

· Providing philosophical leadership

· Developing and improving organizational structure

· Planning and implementing successful programs

· Supervise facilities planning and maintenance

· Administer the organization’s fiscal structure

· Supervise human resource management

· Manage public and community relations

· Oversee legal functions and risk management

· Ensure processes of evaluation, research, and information management

3. Explain the characteristics of the major types of leisure service organizations
4. Describe trends in recreation that are affecting the management of leisure services
5. Explain what demography means and give examples of demographic shifts affecting the field of recreation management
1. Demography: the study of characteristics of human populations, such as size, growth, density, distribution, and vital statistics
2. Examples of demographic shifts: increased birthrates, shifting cultural/racial populations, increased populations of retirees, etc.

Chapter 11 – The Creative Manager—Facing the Future

1. Have a grasp on key management traits necessary for effective recreation managers
2. Know the role that ethics plays in the field of recreation management
3. Describe what is meant by situational leadership
4. Describe what is meant by practical politics
5. Have a grasp of trends affecting leisure service managers
6. Know what a strategic plan does

Chapter 2* -- Management: Management as a Professional Discipline*

1. Have a sense of NPRA competencies (p. 26)
2. Describe the shift from administration to management
3. Know who Max Weber was, and what theory he developed
4. Know the concepts of span of control, authority, power, and delegation
5. Know management trends into the 21^st Century
6. Know concept of customer-defined value
7. Know who stakeholders are
8. Know what entrepreneurs do, and what entrepreneurial behavior is

* Chapter 2 note: Students will not be responsible for material from “Hawthorne Experiments” on p. 33 to the end of p. 35, and from the middle of p. 36 until p. 42 (at Management Trends).

Chapter 3 – Key Management Roles in Leisure Services

1. Know the legal foundations for leisure organizations (especially what enabling laws do)
2. Understand what organizational structure refers to
3. Know the difference between formal and informal structures
4. Know the purpose of mission statements, and the qualities of a strong mission statement
5. Know the difference between management goals and objectives
6. Know what S.M.A.R.T. refers to when formulating objectives
7. Describe the job of planning as it relates to managers of leisure service organizations
8. Understand components of agency policy setting
9. Know the elements of the benefits-based approach to management

Chapter 4 – Program Development*

1. Be aware of the NRPA competencies for programming (p. 82)
2. Know the definition of recreation programming.
3. Understand the 3 components of recreation programming.
4. Understand the logic behind the order of the program development sequence (p. 83-84).
5. Know the proper method for determining program goals.
6. Be able to identify the principles of program development (traditional, current-practices, expressed desires, authoritarian, cafeteria, prescriptive)
7. Know the forms that program plans take (p. 104)

*Ignore the sections on scheduling and registration in this chapter (p. 106-111).

Chapter 5 - Facilities Development & Maintenance

1. Describe the components of a facility manager’s role in public recreation and park departments
2. Describe trends over the past 20 years in facility management
3. Understand the planning sequence of facility development
4. Explain what is meant by facility and open-space guidelines and standards
5. Define what is meant by planning as it involves recreation and park management.
6. What is comprehensive master planning?
7. Describe questions that should be asked during the facility design phase.
8. Describe the difference between maintenance and operations.
9. Understand the scope of the components that make up Maintenance Management Plans.
10. Describe what is involved in life-cycle planning.

Chapter 6 – Creative Fiscal Management*

1. Describe what is meant by fiscal management of parks and recreation, both traditional and creative.
2. Know the 3 types of budgets described in the text (line item, function, performance).
3. What are important things to know about budget approval hearing?
4. Have a strong sense of tax and bond revenues for leisure services.
5. Understand where various recreation entities target their fund-raising strategies.
6. Understand the components of accounting and auditing.
7. Describe the critical components of marketing.
8. Describe what is meant by an entrepreneurial approach to management and marketing.

* skip over Fees and Charges (p. 167-174)

Chapter 7 – Human Resource Management

1. Understand the components of personnel practices in recreation management.
2. What are certification and registration options for park and recreation managers described in the text?
3. Describe what is meant by civil service.
4. Understand the components of recruitment and selection of personnel.
5. What is meant by Equal Employment Opportunity?
6. What do personnel policy manuals do?
7. Describe the role that recreation managers have as coaches and counselors.
8. Why is diversity important for recreation managers to know about?
9. Describe the role of decision-making and problem solving for recreation managers.
10. Understand the role that personnel evaluation plays in the workplace.

Chapter 8 – Public and Community Relations: Growing use of partnerships*

1. Describe what is meant by partnerships and cosponsored programs in recreation management.
2. Understand the role that public relations plays in the recreation organization
3. Describe the role that community relations plays for recreation managers.
4. Describe subcontracting and privatization in recreation services.

*skip over pages 243-255

Chapter 9 – Leisure Services and the Law: Risk Management

1. Describe the legal responsibilities of park and recreation managers.
2. Know what is meant by liability (both tort and contractual)
3. Describe the concept of negligence.
4. What are the important components of risk management planning?
5. Describe the various types of discrimination (including racial, ethnic, gender-based).
6. What is sexual harassment?
7. When should people with disabilities be included in recreation programs?
8. Describe the role that contract law plays in leisure service agencies in terms of leasing, fiscal practices, and property uses.

Chapter 10 – The Controlling Function: Evaluation, Research, and MIS

1. What is meant by the roles of controlling, evaluation, and research as a recreation management function?
2. What does systematic mean, and why should this be an important part of any evaluation process?
3. Why should managers include programs for evaluation as part of their duties?
4. Understand the dynamics of various types of evaluation, especially focusing on the standards model of evaluation.
5. Know the important components of personnel evaluation.
6. What is meant by monitoring when it is part of management evaluation functions?