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2020 COVID Response Information Resources & Technology

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2020 COVID-19 Response

The Making Of Our Virtual University

Collaboration was the hallmark of Sacramento State’s response to the COVID-19 pandemic.

The following activities demonstrate that even under the most unprecedented of circumstances, our campus rallied together to establish a functional virtual university for our Hornet Family — and a nearly overnight digital transformation!

The Making Of Our Virtual University

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WiFi Garage

Remote Support

  • Converting a 4-story parking structure into a Wi-Fi hotspot that supports up to 150 users per day (2,541 visitors to date).
  • Automatically deploying VPN to all campus devices, and recalibrating remote desktop support to ensure software patches and security measures covered University-managed devices remotely.
  • Transforming on-campus telecommunications systems with the rollout of more than 200 softphones to allow Faculty and Staff to make/receive calls and voicemail remotely on their personal devices.

Technology Access

  • Augmenting the Laptop & Equipment Checkout Program to ensure Faculty, Staff, and Students have access to technology vital to teaching, learning, and business operations. To date, have loaned 1,387 devices to those in need (56.1% to Students, and 43.9% to Faculty & Staff).
  • Leveraging CARES Grant funds and partnering with the Hornet Bookstore and Bursar’s Office to create the Hornet Laptop Discount Program. Students can apply a $250 grant to the purchase of an eligible laptop through the Hornet Bookstore – and add the balance to their student account for repayment.
  • Enhancing Student Labs including extending Remote Desktop Protocol in Fall 2020 to allow students to access a full catalog of computer lab software.

Zoom Stats February - April 2020
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Digital Transformation

  • Rapidly digitizing paper processes and workflows to support remote work, including converting and automating operational processes via OnBase, and launching Acrobat Sign.
  • Supporting hybrid delivery by converting designated learning spaces into Zoom-enabled teaching spaces.
  • Delivering a variety of formerly on-campus orientation programs online via Canvas frameworks.

Remote Teaching, Learning & Professional Development Resources

  • Moving nearly 5,000 course sections to Canvas in under a week’s time. Canvas utilization increased to 88.96% at the height of Spring 2020.
  • Creating academic continuity webcasts focused on teaching and learning essentials including Canvas, Zoom, Microsoft 365, and Respondus Lockdown Browser.
  • Curating three new sections on the IRT website dedicated to one-stop resources essential for remote teaching, learning, and working.
  • Partnering with Learning & Development to launch unlimited Faculty & Staff access to LinkedIn Learning.

Digital Transformation