California State University, Sacramento

Based on real user feedback and statistics, csus.edu no longer supports Microsoft’s Internet Explorer browser. Please upgrade your browser to improve your experience.

Skip to Main Content

Department of Web & Mobile Services Information Resources & Technology

Support Page Content

Browser Compatibility With Campus Systems

The following matrices show web compatibility for the most used Sac State systems based on the most popular devices and browsers. Information for browser compatibility is gathered from end user reporting.

Sac State System Support

Support Key

  • A. A user can perform most functions using the prescribed methods of interacting with the application. There are no known issues.
  • B. A user can perform many functions, but must rely on non-prescribed methods of interacting with the application.
  • C. A user can perform some basic functions, but most functions are unavailable or there are other significant problems.
  • F. A user cannot use even basic functions of the application.
  • M. Mobile Aware. (Responsive) Content is structured to display on the mobile device or there is a mobile application available.

Details

  1. The scroll function when editing a page may not function in many iOS browsers, including Safari. Tilting the iPad to a vertical orientation can be a workaround in some cases.
  2. May not support Collaboration Tool (chat) in older versions.
  3. Known issue with scroll bar in Respondus
  4. Safari web browser on Apple iOS devices such as an iPad or iPhone have seen compatibility problems when accessing the Faculty and Student Centers and other CMS features. For this reason, we recommend against the use of Mobile Safari at this time.
  5. Links in the Outlook Web Access channel are not functional
  6. User may experience an “exception…security error” message during the registration process. If this error message comes up the user should select the OK button to continue with registration.
  7. Many issues have been reported by users of IE10 and IE11. The Web Stewardship initiative formally dropped support for these browsers.

Updated: 6/30/20

Product Firefox IE 9 IE 10 IE 11 Safari Chrome Safari (iOS) Safari (iOS) Android
Canvas A B A B7 A A B/M2 B/M2 B/M3
My Sac State A/M A/M A/M B7 A/M B5/M B4/M B/M4/M B/M
WCM A/M A/M A/M A/M A/M A/M C1/M C1/M C/M
Campus Home Page A/M B/M B/M B/M A/M A/M A/M A/M A/M
Student Center (CMS) A A B7 B4 A A C4 C4 B

Current Browser, OS & Device Usage

At Sac State, we collect data on visitors to csus.edu via Google Analytics, then use it to optimize our web properties to serve our audiences as widely as possible. Updated: 7/02/21

Summer 2019 – Spring 2020
Year Edge Firefox Safari Chrome All Others
2020-21 3% (84,442) 2% (64,238) 36% (1,129,346) 55% (1,741,713) 3% (103,808)
Mobile Devices
Year iOS Phones Android Phones All Phones All Tablets
2020-21 81% 15% 35%  1%

Past Browser, OS and Device Usage

At Sac State, we collect data on visitors to csus.edu via Google Analytics, then use it to optimize our web properties to serve our audiences as widely as possible.

Summer 2019 – Spring 2020
Year MSIE & Edge Firefox Safari Chrome All Others
2019-20 5% (158,784) 3% (109,625) 35% (1,164,518) 54% (1,799,110) 3% (66,507)
2018-19 7% (246,330) 5% (159,964) 34% (1,110,605) 47% (1,543,721) 4% (147,341)
Mobile Devices
Year iOS Phones Android Phones All Phones  All Tablets
2019-20 81% 18% 35% 2%
2018-19 77% 22% 37% 3%