Telephone & Voicemail

Voicemail Features

Setup New Voicemail

  1. Dial 84455.
  2. When the system prompts you:
    • Record the name and personal message for your voicemail.
    • Choose a security code that is 5 to 15 characters long.

Listen to Voicemail

On-campus: Dial 84455.

Remotely: Dial (916) 278-4455, plus your five-digit passcode.

Record/Send a Message

To record and send a message to another campus voicemail box, with or without delivery options:

  1. Press 2 to Record your message at the tone. (Press 2 again to Pause Recording)
  2. Press 5 to Start Recording After Pausing.
  3. Press * to Discard and Re-record.
  4. Press # to Stop Recording.
  5. Enter destination mailbox number.
  6. To send a message with delivery options:
    1. Press 0 for Delivery/Routing Options.
    2. Press 2 for Urgent Delivery.
    3. Press 3 to Request Receipt Notification (email to activate).
    4. Press 4 to Specify Future Delivery.
    5. Enter a 6-digit date (MMDDYY).
    6. Enter a 4-digit time of day (HHMM) followed by the # key.
    7. Press 1 for AM.
    8. Press 9 for PM.
    9. Press * to Cancel.
    10. Press # to Send.
    11. Press * if No More Recipients.

Send all Calls to Voicemail

Lift the handset, listen for dial tone, dial *3, listen for confirmation tone, and hang-up.

To turn off this feature, repeat these steps.

Skip Recipient’s Voicemail Greeting

To go directly to a campus recipient’s voicemail box to leave a message, press # and wait for the tone.

Advance to the End of a Voicemail Message

To advance to the end of a message, press 3, on your phone.

Change voicemail mailbox name callers hear on your voicemail:

  1. Press 4 for Manager Functions.
  2. Press 1 for Personal Options.
  3. Press 5 to Record Your Name.
  4. Press 2 to Start Recording.
  5. Press 2 to Stop Recording.
  6. Press 6 to Review. You can Press 4 to Discard and Re-record.
  7. When finished, Press 5 to save your new name.

At any time, Press * to Quit.

Forward a message from my voicemail box to another user

Here’s how to forward a message to another campus member with and without delivery options:

  1. Press 6 to Forward.
  2. Record your message at the tone.
  3. Press 2 to Pause Recording.
  4. Press 5 to Start Recording After Pausing.
  5. Press * to Discard and Re-record.
  6. Press # to Stop Recording and Send Message.
  7. Enter Destination Mailbox Number (must use their 7-digit number).

To forward a message with delivery options:

  1. Press 0 to Review Your Delivery/Routing Options.
  2. Press 2 for Urgent Delivery.
  3. Press 3 to Request Receipt Notification (must activate to receive a confirmation).
  4. Press 4 to Specify Future Delivery.
  5. Enter a 6-digit date (MMDDYY).
  6. Enter a 4-digit time of day (HHMM) followed by the # key.
  7. Press 1 for AM.
  8. Press 9 for PM.
  9. Press * to Cancel.
  10. Press # to Send.
  11. Press * if no more recipients.

Reply directly to the caller who left a voicemail

Once the message finishes (or you’ve pressed 3, to advance to the end), you can reply to either the caller’s voicemail or to their extension.

Reply Directly to a Caller’s Voicemail:

  1. Press 8 to Reply Directly to Voicemail.
  2. Press 2 to Start Recording.
  3. Press # to Stop Recording.
  4. Press # to Send the Message.

Reply to a Caller’s Extension

Press 8, to Reply Directly to Caller’s Extension.

Transfer a caller directly into a voicemail box

During an active incoming call to the land line system on campus, a caller may be directed to any voicemail box with in the campus system. With the steps below this can be done very easily.

To transfer a caller a mail box:

  1. Press Transfer.
  2. Dial 8-0074.
  3. Dial the 5-digit extension followed by #.
  4. Press Transfer.

Terminate a process such as recording a message

Need to undo something? Press the * key at any time to exit out of a process. This includes changing your name on the voicemail, changing a personal greeting or recording a voicemail.