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Wednesdays: 6:00
- 8:50 pm
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Dr.
Nancy Shulock
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Mendocino
Hall 3003
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278-7249;
nshulock@csus.edu
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Office
Hours: by appointment
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Office:
Sacramento Hall, 226
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Course
Description
The purpose of this course is to
teach students about public organizations and the challenges
facing contemporary public
managers.
We will learn about the
evolution of the field of public administration, the way
that public organizations differ from private organizations,
how the "reinventing government" movement has affected
public management and spawned counter-movements, and how
public managers interact with other actors and institutions
in the political process. There will be a specific focus on
state and local government in
California.
Note: This course contains several
web-based class "periods" and assignments. It is imperative
that each student have daily access to a computer with an
Internet connection. This can be accomplished through
existing home or work accounts, or by registering for a
SacLink account at the CSUS Computer Center (Science 322;
phone: 278-7337). If students do not have access to a
computer at home or at work, there are several open computer
labs on campus that can be used, including one that is open
24-hours. These accounts must be established and usable by
September 9 in order to participate fully in class
assignments. In addition to the basic Internet access and
e-mail, students will need a SacLink account to participate
in the required Conference on the Web (COW) course
activities.
Course
Objectives
There are three primary objectives:
- On the assumption that most students in the class
are, or aspire to be, employed in the public sector--many
in management positions--we will learn about today's real
world challenges of public management. With attention
focused on "reinventing government" over the last several
years, public agencies are expected to be
customer-focused, efficient, productive, and accountable
to the taxpayer. Public managers, therefore, are giving
increasing attention to changing personnel policies,
reallocating resources, reengineering processes, assuring
quality, accomplishing cultural change within
organizations, and measuring outcomes to account for the
value of public services delivered. We will study these
trends generally, with specific reference to California
state and local government.
- I want students to gain an understanding of the place
of public organizations in a democratic society and the
role of the public manager in the political environment.
We will learn about how scholars think about and study
organizations, how public organizations differ from
private ones, and how the fields of public management and
public administration evolved to where they are
today.
- I want this course to contribute toward your
successful progress through the PPA program by improving
your ability to "read smart", increasing your
understanding of how research questions are posed and
studied, raising some interesting questions that you may
want to pursue, and developing your skills in seeking and
consuming information.
There is one additional course objective: we are
experimenting with some use of the web during this course.
The objective is to familiarize students with forms of
electronic communication that will be increasingly important
to the workplace and to take advantage of the educational
value of these tools.
Seminar
Format
This is not a lecture class. If you
come expecting to be told what was covered in the readings,
you will be disappointed. My job is to select interesting
and useful readings, orient you to them by identifying key
questions, and guide the discussion. Your job is to read the
material, think about it, and come prepared to share your
ideas with your classmates. We have the tremendous advantage
that many of you, like me, work in the public sector. In our
class discussions we will relate, whenever possible, the
theories and concepts from the readings to our workday
experiences. Those of you who work in public or
public-benefit organizations will have the opportunity to
construct your assignments around issues of importance to
you in your work, culminating in a case study. Those
students who are not working in an organization, and who are
not sufficiently familiar with an organization, will adopt
CSUS or the State Department of General Services (DGS) as
their organization. I will help students understand the
application of course concepts to CSUS. The Assistant
Director for Legislation at DGS will help students with that
organization.
I will use a variety of learning
strategies to try to keep the course interesting for
everyone. Most often we will have class discussions oriented
toward issues that you have identified as interesting or
important. We will also have group projects, student-led
discussions, Internet projects, and mediated interaction
using the World Wide Web. We will have three class
"sessions" for which we will use the World Wide Web instead
of meeting on campus. This is intended as a convenience
measure for students as well as an opportunity to learn how
new technologies can contribute to learning.
Assignments
The following assignments are due on the dates
indicated.
Assignment
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Due Date
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Every week, beginning week 2, students are
required to email me a
question that relates to the assigned
reading for the week. See assignment
detail for more information. When aassigned
(about 4-5 times during the semester), students
will be asked to raise their issue to the class
and lead a brief class discussion.
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by noon on the day of class
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Four short
papers are required
(2-4 pages, double spaced) on weekly reading
topics. Students may choose which weeks they
want to write these papers, but they are due in
class and must address the assigned readings for
the week. See assignment
detail for more
information.
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at class for the four weeks of your
choice
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Group Project:
in groups of four,
students will work
electronically
to critique
strategic plans from a variety of organizations.
See assignment
detail for more
information.
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November 18
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Final Paper:
A paper of 12-15
pages that is either a case study of an
organization's progress in addessing
contemporary challenges of public management or
a conceptual review and analysis of public
management challenges. See assignment
detail for more
information.
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December 16 by 6pm
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Web Resources Review:
Review web
resources listed in Resources
section of course overview. See assignment
detail for more
information
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Submit with final paper
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Grades
Class attendance and participation (including
weekly
e-mail questions)
I consider enrolling in
this class a commitment to me and to your
student colleagues to attend the class. We all
benefit from everyone's contributions. It is not
okay to miss class for any but the most
unavoidable of reasons. Excessive absences
jeopardizes successful completion of the course.
In addition to "seat time", the quality of your
participation in class discussions will be
reflected in your grade. For the three class
sessions conducted via the web, electronic
communications will count as class
participation.
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15%
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Class discussion questions
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10%
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Four short papers
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30%
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Group project
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15%
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Internet Resources Review
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5%
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Final Paper
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25%
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Papers and group assignments will be graded according
to the following standards:
A
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Outstanding achievement: clear purpose,
thorough understanding of relevant material,
original points well -supported with
evidence or persuasive argument, well-organized,
well-written, few or no typographical
errors.
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B
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Good performance: topic and purpose is
well-stated, points well-supported,
well-organized, well-written, few or no
typographical errors.
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C
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Many aspects of assignment covered, but
lacking originality, clarity, thoroughness,
persuasiveness, or writing quality.
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D
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Missed the point or the assignment in either
form or substance.
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Reading
Materials
Required Texts:
David Osborne and Ted Gaebler, Reinventing
Government, 1992, Plume.
Mark Moore, Creating Public Value: Strategic
Management in Government, 1995, Harvard University
Press.
Lisbeth Schorr, Common Purpose, 1997,
Doubleday.
Gareth Morgan, Images of Organization, 1997, Sage
Publications.
"Readings in Public Management" - set of readings
for purchase from Bookstore
Other
Materials
Each student needs an e-mail account, Internet
access, and a SacLink account for access to Conferencing
on the Web (COW) course components.
Course
Outline, Readings, and Assignment Schedule
Governance: Government and Citizens in a Democratic
Society
Week
1: Sept 2
Introduction and course objectives
Week
2: Sept 9 The
reinventing government movement
Week
3: Sept 16
Bureaucracy and democracy; critiques of
reinvention
Week
4: Sept 23 New
directions for public management
Week
5: Sept 30 New
directions for public management-continued
Web class
period
Organizations: Arenas for Managing the Public
Enterprise
Week
6: Oct 7 The
meaning of organizations (part 1)
Week
7: Oct 14 The
meaning of organizations (part 2)
Week
8: Oct 21
Organizational Change
Web class
period
Practice: Contemporary Challenges of Public
Management
Week
9: Oct 28
Accountability
Week
10: Nov 4
Performance Measurement
Week
11: Nov 11
Privatization, Reengineering, and TQM
Web class
period
Week
12: Nov 18
Leadership
Week
13: Nov 25
(Thanksgiving-no
class)
Week
14: Dec 2 Civil
Service and Personnel Management
Week
15: Dec 9 Ethics;
Wrapping Up
Week
16:
Final
Papers Due Dec 16 by 6:00 p.m.
OVERVIEW
/ SCHEDULE
/ INSTRUCTOR
/ RESOURCES
/ ASSIGNMENTS
DEPARTMENT
/ CSUS
Page
updated: October 12, 1998
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