Sac State University Policy Manual

Complaint Hearing Policy and Procedures for Students
Policy Administrator: Vice President for Student Affairs
Effective Date: January 10, 2012
Updated:September 30, 2008, January 10, 2012
Index Cross-References: Discrimination, Complaints; Subpoena
Policy File Number: STU-0110




A student grievance exists where a student claims that a violation, misapplication, or misinterpretation of a University policy, procedure, or practice has occurred. A student filing a grievance should follow the following procedures.


Should a condition exist that a student believes is in violation of the rules, procedures, policies, or the standards of the university, it is important that he/she bring it to the attention of the appropriate individual or office.

An attempt at an informal resolution should be the first action taken by the aggrieved party.

If an informal resolution is not possible, then the aggrieved party should file a written complaint with the immediate supervisor, coordinator or program director. If an informal resolution is not possible then the written complaint should be submitted for consideration based on the following:

In cases involving an employee or member of the faculty which is based on discrimination (race, age, sexual orientation, color, religion, national origin, gender, disability, or veteran status) see policy Discrimination Complaint procedure for Current Students or Applicants for Admissions (UMS 16310.htm).

In cases involving a violation of academic rights see policy on Student Rights and Responsibilities (STU-0119); or if it is a grade/course dispute see policy Grade Appeal Process (ACA-0110).

In matters involving all other grievances contact the office of the Vice President for Student Affairs for appropriate referral, 3008 Lassen Hall.


If the matter remains in dispute after the appropriate review has been finalized a student, in some instances, may file an appeal. Appeals will be considered only in situations related to procedural error.  An independent hearing officer appointed by the Vice President for Student Affairs will hear the matter and render a recommendation within 10 days of the hearing. This recommendation may sustain the original finding, may find in favor of the complainant and refer the matter back to the appropriate unit for reconsideration, or make a separate recommendation as appropriate. The decision of the hearing officer is final.


Approved by Alexander Gonzalez, President

January 10, 2012