Customer Service Center (CSC)

Your one-stop shop for campus facility needs. We handle all service, maintenance, access control, and chargeback work requests across Sacramento State.

Need help? Submit a Work Request for any facility-related issue – it's required for all services, whether free or fee-based. Emails will not be accepted in place of submitting a formal Work Request.

If this matter is urgent, please contact our office directly at 916-278-6242

Work Request Examples

Billable (Chargeback)

• Door lock changes, including re-keying
• Equipment and Furniture Installation
• Event Support
• Golf cart rentals
• Moving Services and Deliveries
• Painting Requests
• Tables & Chairs Rental Rates
• Vehicle Maintenance

Routine Maintenance

• Basic Cleaning- mop/sweep/dust
• Electrical repairs
• Exterior Trash
• HVAC Issues
• Pest Control
• Plumbing repairs
• Re-lamps
• Replacement of Restroom Supplies
• Sprinkler Issues

Urgent Requests

• Broken windows
• Ceiling leaks
• Door lock issues
• Elevator issues
• Fire alarms
• Mop up spills
• Power issues
• Restroom plumbing issues
• Rooms too hot or cold

Planning, Design & Construction (PDC)

We manage campus master planning, capital projects, and construction from concept to completion. Our team oversees renovations, interior design, and feasibility studies while ensuring all work meets university standards.

Ready to start a project? Submit a Project Request to get the process rolling.

Click here for the CSU Permitting Process. Pages 18 – 20 list exemptions from permit requirements

We manage:

• Building System Upgrades (mechanical, electrical)
• Cabinetry, Shelving, and Furniture Projects
• Construction and Major Installations
• Repair Work Due to Damage or Misuse
• Space Renovations and Structural Modifications

Note: Our director also serves as Deputy Building Official, overseeing CSU permitting and approval processes.