General Questions

How do I pay for my travel arrangements?

Flight and rail tickets will be purchased by the University with the Campus Travel Card load into the system.

Hotel reservation do require a credit card to hold the reservation. Your profile will store your personal card or if applicable, Concur individual Travel Card. This site is secure and fully encrypted. Please confirm all your credit card information is set up in your profile. If the information is missing, you will not be able to continue with your reservation.

Car rentals do not require a credit card for reservations. Payment will be made at time of drop off.

Will I have access to make reservations with all airlines, rental cars and hotels?

Yes. Concur offers the same inventory (Global Distribution System) as all the airlines, rental cars, hotels and other travel agencies or travel systems offer. The advantage that Concur offers is they partner with JetBlue and Southwest Airlines as well as some parking facilities and private car/taxi services, so their inventory is more complete than any others. It truly is a one stop service which should reduce the time spent finding the best travel arrangements.

How to I know which vendors are e-receipt vendors?

Most airlines and car rental companies offer e-receipts. E-receipt offering for hotels will be displayed under the hotel name.

I am booking a domestic multi-leg trip, not a round trip. Can Concur Travel support that?

Yes! You can book up to 6 legs of travel on one reservation in Concur Travel. From the home Travel Center page choose the Multi-Segment radio button above the Departure City box.

Where can I see my itinerary?

Concur Travel will send your itinerary to you immediately after you confirm the trip. Christopherson will then email your final itinerary when it is ticketed. In addition, you can view your itinerary from the Trip List section on the My Concur page.

Pricing

What if I can get a conference rate for a hotel that is better than the search results in Concur Travel and Expense?

You should go ahead and book the hotel outside of Concur Travel and Expense using your Concur Travel Card. There will be an opportunity to add it to your itinerary when booking your airfare, if applicable.

What is the most efficient way to find the best schedule and price?

The system is set up to default the results to “search by price”. If you cannot find the flight you are looking for you can search by schedule which allows you to build your own itinerary. Simply choose the appropriate radio button before clicking Search on the main Travel center page. Search by Price will display itineraries Concur Travel and Expense suggests you take based on policy and may not show you all options or schedules.

Changes & Cancellations

What if I need to change existing reservations?

Contact Christopherson at (800) 285-3603.

Can I add a car or hotel to an airline reservation after it is booked?

Yes. Use the trip search tool within Concur to create another reservation.

How are unused tickets tracked? How are they used?

Each time you make an airline reservation, Concur Travel will automatically check to see if your unused ticket can be used towards the purchase of your new airline ticket. Christopherson will make all attempts to utilize unused tickets however they cannot always guarantee it will be used since airline rules vary depending on many different criteria such as pricing, city pairs, date of travel, etc.

International Travel

Can I book simple international reservations online?

Yes, you can book international travel in Concur Travel. Due to the complexity of international faring, routing and rules, it is recommended that all complex (more than 2 legs) international travel should be booked through our international agents at Christopherson. This dedicated group can check for the best airline rates and provide options as well as ensure you have proper travel documentation. If you just want to view international schedules you can do that on Concur Travel and Expense.

How are fixed meal/per diem allowances for International travel calculated in Concur Travel and Expense?

Fixed meal (Per diem, M&IE) allowances will be created in Concur Travel and Expense by creating an “itinerary” in the expense report. By identifying the dates and destinations in the itinerary, Concur Travel and Expense will pull the appropriate GSA rate from a table in the background.

If traveling and the first leg is domestic and the second leg is international, how should this be handled in Concur?

You should review your funding source guidelines for domestic (in or out of state) and international travel. If it is allowable, the trip should be combined and labeled as international travel. If it should be separate, it would be two trips, one domestic (in or out of state) and one international.

I have seen Concur not allow the booking of a hotel that requires a deposit, it shows as out of policy. Some international locations require a one-night deposit at the time of booking. Will this be allowed in the system or will the traveler have to call Christopherson to make those arrangements?

If it is "grayed out" on the search results, it will not be allowed in Concur. In general, we do not allow a hotel charge anything before you stay, that is why they are grayed out in Concur. If there is no other option, they will have to call Christopherson.