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OneCard Division of Administration & Business Affairs

Support Page Content

Getting or Replacing A OneCard

All cards are issued from the Bursar's Office.

To get a new card you must:

  • Verify information to be entered into the system.
  • Have your picture taken. (Note: You cannot wear hats or sunglasses for your photo.)
  • Wait a few minutes for your card.

Students

DISCLAIMER: Services are currently limited due to COVID-19 safety protocols. Please contact bursar@csus.edu for options on how to obtain a OneCard.

New Card:
Any student who is registered for at least one class or attending new student orientation is eligible to receive a Sac State OneCard. Once registered, come into the Bursar's Office, Lassen Hall, Room 1001 to complete an application for your OneCard. You will need to:

  • Know your Sac State Student ID number (not your Social Security Number).
  • Present a valid photo ID (driver license, passport or state ID card).
  • Provide the $15.00 first card fee (cash, check, VISA, MasterCard, Discover Card).

Replacement Card for Current Students: In order for a current student to receive a replacement OneCard, they must be registered for at least one class at Sac State. If they meet this requirement, they can complete an application for a replacement OneCard found in the Bursar's Office. They will also need to present a valid photo ID (driver license, passport, state ID card, etc.) and provide the $15 replacement card fee (cash, check, VISA, MasterCard, Discover Card).

Returning Students: Accounts may be closed when cardholder ceases to be a student or employee of Sac State (see OneCard Policy). Because of this, students who leave the university and are not enrolled for more than one year may be required to pay the new card fee of $15.00. Please visit Bursar's Office in Lassen Hall, Room 1001 or call 916-278-7878 to inquire about a replacement card.

Lost or Stolen Card: $15.00

Damaged Card: $15.00 - This fee will be charged if a card displays damage beyond normal wear and tear or is altered by the user in any way.

Defective Card: No Charge - This includes cards that are damaged due to normal wear and tear or those that do not read correctly in campus card readers.

Name Change: $15.00 - This includes, but is not limited to, name changes due to marriage, divorce, adoption or change of gender. (PLEASE NOTE: Prior to obtaining a new OneCard a "Name or SSN Change" form must be submitted to the Registrar's Office. Once the new name has been updated in your MySacState account, a new OneCard can be issued.)

Preferred Name Change: $15.00 - If you wish to have your OneCard reprinted with your preferred name, please add your preferred name to your Student Center in your MySacState account. Once the new name is visible in your MySac State account a new OneCard can be purchased. Please note, it may take up to 24 hours for the update process to complete. For more information regarding preferred name please view the Preferred Names FAQs created by the Office of Inclusive Excellence.

Change of Status Card: No Charge - This only pertains to continuously enrolled students whose status has changed from Undergraduate to Graduate Student.

Faculty & Staff

DISCLAIMER: Services are currently limited due to COVID-19 safety protocols. Please contact bursar@csus.edu for options on how to obtain a OneCard.

New Card:
All Faculty and Staff must have an appointment letter or contract to be eligible to receive a Sac State OneCard. There is no out of pocket expense for your card. Please visit the Bursar's Office, Lassen Hall, Room 1001 to complete an application for your OneCard.

You will need to:

  • Present your Sac State appointment letter or contract.
  • Know your Sac State Employee ID number (provided by your department or Human Resources).
  • Present a valid photo id (driver license, passport or state id card).

Replacement Card: There is no fee for University Faculty/Staff replacement cards. Please bring your photo ID along with a signed "Department Approval for Employee OneCard" to the Bursar's Office in Lassen Hall, Room 1001.

Name Change: There is no fee for faculty or staff to receive a new OneCard due to name changes due to marriage, divorce, adoption or change of gender. (PLEASE NOTE: Prior to obtaining a new OneCard a "Name or SSN Change" form must be submitted to the Registrar's Office. Once the new name has been updated in your MySacState account a new OneCard can be issued.)

Preferred Name Change: There is no fee for faculty or staff to receive a new OneCard due to a preferred name change. However you must first add your preferred name to the Employee Center in your MySacState account. Once the new name is visible in your MySacState account a new OneCard can be issued. Please note, it may take up to 24 hours for the update process to complete. For more information regarding preferred name please view the Preferred Names FAQ's created by the Office of Inclusive Excellence.

Change of Status Card: There is no fee for currently employed faculty or staff who's status has changed (eample: from part-time to full-time).

Emeritus Employees

DISCLAIMER: Services are currently limited due to COVID-19 safety protocols. Please contact bursar@csus.edu for options on how to obtain a OneCard.

All individuals who have been given Emeritus status may receive a Sac State Emeritus card free of charge. This can be done during the employee check-out process or any time thereafter.

Please bring the letter granting Emeritus status to the Bursar's Office and a new Emeritus card will be provided.

Auxiliary or Non-Campus Employees

DISCLAIMER: Services are currently limited due to COVID-19 safety protocols. Please contact bursar@csus.edu for options on how to obtain a OneCard.

New and current employees of Auxiliary or non-campus departments requesting new/replacement OneCards must complete the Department Approval for Employee OneCard and submit it to the Bursar's Office (Lassen Hall, Room 1001) along with a valid driver license or passport.

(University Enterprises, Inc., Associated Students, Inc., Capital Public Radio, University Union, ATS and the USGS must provide an account number on the form. If no account number is provided, the employee requesting the card will be responsible to provide the $15 card fee.)

Temporary Affiliates

DISCLAIMER: Services are currently limited due to COVID-19 safety protocols. Please contact bursar@csus.edu for options on how to obtain a OneCard.

Individuals may receive a Sac State Courtesy OneCard if they are closely affiliated with the University or are hired as a temporary employee by a campus department. These individuals may be 90-180 day employees, volunteers, and interns.

The sponsoring campus department must request the courtesy OneCard by completing the Department Approval for Employee OneCard. The individual should bring this completed form to the Bursar's Office (Lassen Hall, Room 1001) along with a valid driver license or passport.

(PLEASE NOTE: These cardholders receive the ability to deposit money into their OneCard Hornet Bucks Account to make on-campus purchases. No other campus privileges are automatically given to the cardholder unless the sponsoring campus department requests other privileges and the unit providing the services agrees to extend it to the cardholder, such as library privileges or facilities key issue.)

Report a Lost or Stolen Card

Report lost or stolen cards immediately by deactivating your card through your MySacState account:

1) Login to your MySacState account
2) Click on the "Student Services" tab at the top of the page
3) Click on the "OneCard Services" link
4) Click on "Lost or Stolen OneCard" link
5) Click the "Deactivate" box

If you do not have access to your MySacState account, you may also contact OneCard Services at onecard@csus.edu or 916-278-1000, option 3.

If your OneCard is linked to a Wells Fargo account please also contact them at 1-800-869-3557 to report your card lost or stolen.