MGMT 102

Provides basic concepts for understanding and practice of communication in the changing world of business for managers and professionals. It examines the use of language and conversations in business settings and their role in coordinating actions, resolving breakdowns in work performance, and providing customer satisfaction.

Syllabus

Course Objective
Course Requirement
Lectures
Videos

CLASSROOM:
MGMT 102, sec 1 & 2 - Brighton Hall 114
MGMT 102,sec 11 & 12 - Tahoe Hall 1025
OFFICE HOURS: M/W 3:00 PM – 4:15 PM
TEXTBOOKS:

Required

1) Hamilton, Cheryl. (2011). Communicating for Results: A Guide for Business and the Professions. 9th Ed
2) Clark, James and Clark, Lyn. (2013) How 13: A Handbook for Office Workers . Cincinnati: South-Western College Publishing.

SacCT: For access to Power Point decks, course outline and Digital Key Concepts

Dr. Jerry Estenson

Professor of Organizational Behavior
Office: TAH  2048                         
Phone: (916) 278-6781
Alternate: (916) 557-5738 (Voice Mail)
Fax: (916) 967-6410
E-mail Address: estenson@csus.edu