Support Page Content
Last updated: March 19, 2020 @ 5p.m.
Dear on-campus Hornet:
Thank you for your patience while we worked through a number of questions and logistics related to on-campus housing. University Housing Services (UHS) is continuing to monitor the evolving COVID-19 pandemic.
Is on-campus housing open?
As of today, on-campus housing is open. However, as information about COVID-19 continues to evolve, we are strongly encouraging all residents, who are able, to move off-campus and stay with family and/or friends. Students remaining on campus will be consolidated into one or two buildings without violating CDC social distancing guidelines and other COVID-19 recommendations.
Will the Courtyard Market and Servery at the Dining Commons be open for the remainder of the spring 2020 semester?
Both are currently open and operating standard hours. However, the Servery will only have “To Go” options due to CDC guidelines limiting gatherings to 10 people or less. If the on-campus resident population declines significantly, the Servery hours may be reduced or it may close and all meal service would be provided by the Courtyard Market.
Will UEI owned retail stores be open in the Riverfront Center or University Union?
No – these are closed until further notice.
Can I choose to cancel my housing/dining contract?
Yes. Due to the Covid-19 crisis, we are allowing students to cancel their housing and dining contract at any point during the rest of this semester.
If I cancel my housing/dining contract before the end of the spring 2020 semester will I receive a refund if I qualify?
Yes. Due to the Covid-19 crisis, we are making an exception to our licensing agreement to waive the $250 cancellation fee and reduce the standard 30-day advance notice to ten days. Thus, if a student chooses to cancel their contract, their charges will be prorated based on the official date that they checkout online through Hornet Housing with an additional 10-day notice period (this includes students returning their key and fob).
If students choose to cancel their contract, they will see an adjustment to their rent and board charges on their University account. If this adjustment results in a credit on the account, the University will process a refund. Refunds may take several weeks to process.
If you have specific questions about your account, please contact University Housing Services at 916-278-6655 or email at firstname.lastname@example.org.
How do I cancel my contract?
Students must go online to Hornet Housing in order to cancel their contract and click on the COVID-19 box.
I’m a student-athlete if I cancel my housing/dining contract before the end of the spring 2020 semester will I receive a refund?
Possibly. A student athlete’s spring semester will be prorated based on the official checkout date and 10-day notice, including the return of the key and fob. The standard housing cancellation policy includes a $250 cancellation fee and a 30-day notice charge; however, as with all students, these charges will be waived and students will only be charged a 10-day notice based on the checkout date. An adjustment will be made to their rent and board charges on their University account. A student-athlete receiving full room & board through an athletics scholarship will not receive a refund. Student-athletes on a partial room & board scholarship may get a refund depending on the prorated amount. Based on the volume of cancellations this may take several weeks to process the refund.
Student-athletes should contact the Athletics Compliance Office prior to University Housing Services with specific questions. After talking with the Athletics Compliance Office, University Housing Services can be contacted at 916-278-6655 or Housing Services Email.
Do I need to check out of my room?
Yes, students who are canceling their housing contract must go online to Hornet Housing, click the COVID-19 box to utilize express check out. Students will then follow the standard check out procedures in returning their key and fob and leaving the room in the same condition as when they moved in to avoid unnecessary charges. Leaving early and/moving out information can be found on the housing website at csus.edu/student-life/housing.
I heard that students are no longer able to have guests – Is that true?
Yes, we are suspending students’ ability to have guests to better support CDC guidelines and limit person to person contact. UHS has implemented a ‘No Guest/Visitor Policy’, until the end of the Spring 2020 semester. This includes revoking current students’ ability to key into other residence halls.
With the Covid-19 guidelines in mind, we are closing the fitness center, movie room and cardio studio along with our gaming lounge in Riverview Hall. Recreation rooms, study lounges and the computer labs will be closed as of Monday, March 23rd.
What if I purchased GradGuard Insurance? Will that cover any losses based on COVID-19?
Residents who have purchased renters insurance can use the following link, GradGuard Link, or can email GradGuard Customer Service or call at (866) 985-7598 for information
If I cancel my housing contract before the end of the semester will this affect my financial aid?
University Housing Services will work with the Financial Aid Office for students who cancel their housing contract and who are on financial aid. Given the changing status of COVID-19, the University has been provided flexibility to review situations such as these and will adjust to hold students harmless.
If I move out now, will I keep my housing contract for Fall 2020?
Yes. Canceling your spring 2020 contract will not affect your fall 2020 contract.
Will summer housing be available?
Decisions concerning summer housing have not been made at this time. As the landscape surrounding the coronavirus evolves, more information will be posted on this site.
Will temporary parking permits be available for move out?
Yes - UTAPS will provide a temporary loading and unloading permit available to print or receive from the residence halls and the information booths. Please be prepared to load and relocate vehicles quickly to ensure that others can also access specified loading areas.
What if I feel sick?
Student Health and Counseling Services will remain open for students. We ask that you call before you come so that we can provide you with an appropriate appointment and prepare for your visit. We are able to offer phone, zoom, and limited in-person appointments. Please call 916-278-6461. During non-business hours you will be immediately connected to our Nurse Advice Line.
What if I have been exposed to someone with a confirmed or suspected case of COVID-19?
- Stay home. A Shelter-in-place directive is in place for Sacramento County until further notice.
- Self-monitor for symptoms for 14 days
- Check for fever (temperature 100.4 degrees or higher)
- Dry cough
- Sore throat
- Shortness of breath
- If you become sick, self-isolate at home. Many illnesses, including the coronavirus, do not need doctor’s care. You should self-isolate at home until cough, fever, and respiratory symptoms are gone for at least three full days, or for seven days from when the symptoms first started.
- If the illness is severe, call your health care provider or the Student Health Center at 916-278-6461. Do not go directly to the health center, urgent care or emergency department without calling first. That will allow them to prepare for you. Do not call 911 or go to an emergency department unless you are having severe symptoms.
- Testing for COVID-19 is only being done on symptomatic persons.
What should I do for my older or sick relatives and neighbors?
It is important to self-isolate from anyone aged 65 and older or with a chronic health condition (heart disease, lung disease, diabetes, cancer) or have weakened immune systems. These individuals are particularly vulnerable and at high-risk for complications due to the COVID-19 virus. Maintain contact by phone, email, social media, etc. Set up a system of family and friends to provide support, including delivering essentials to homebound and sick people.