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Student Health, Counseling, & Wellness Services Division of Student Affairs

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Student Health, Counseling, and Wellness Services FAQ’s

Need care now? Start here.

  • During business hours: Call SHCWS, book in the Patient Portal, or walk into Urgent Care at The WELL
  • After hours: Use TimelyCare for free 24/7 virtual care, or call the advice line
  • Emergency: Call 911 or 988 (mental health crisis)

Where is SHCWS and when is it open?

Student Health, Counseling, and Wellness Services (SHCWS) is located in The WELL on the south side of campus, near Hornet Stadium.

Hours (fall and spring):

  • Monday–Thursday: 8 a.m. to 5 p.m.
  • Friday: 9:30 a.m. to 4:30 p.m.

Summer hours:

  • Monday–Thursday: 7:30 a.m. to 4 p.m.
  • Friday: 9:30 a.m. to 4 p.m.

How do I make an appointment?

What does my health fee cover?

Most services at SHCWS are included for enrolled students who pay the student health fee.

Some services may have additional costs, including but not limited to:

  • Vaccines
  • Lab tests
  • Medications

We will let you know if a specific service has an additional cost.

Do I need health insurance?

No. You can use SHCWS and TimelyCare without insurance.

If you have insurance, some services or prescriptions may be billed to your plan.

What medical services are available?

SHCWS offers:

  • Acute Illness and Injury Care
  • After-Hours Virtual Support through TimelyCare
  • Athletic Training and Sports Medicine
  • Basic Needs Resource Center
  • Birth Control and Emergency Contraception
  • CARES (Crisis Assistance & Resource Education Support)
  • Counseling (Individual & Group)
  • Gender-Affirming Care
  • Laboratory Testing
  • Low-Cost Pharmacy
  • Medication Abortion
  • Mental Health Counseling
  • Nutrition Counseling
  • Patient Care Coordination
  • Peer Wellness Advocates
  • Sexual Violence Support
  • STI Testing and Sexual Health Services
  • Vaccines and Immunizations
  • Wellness Education
  • Well-Person Exams
  • X-Ray

What mental health services are available?

What mental health services are available?

Need help now (during business hours)?
Visit Urgent Care Counseling at The WELL

Need support after hours?
Use TimelyCare TalkNow (after-hours mental health support)

Looking for ongoing support?
Schedule:

Individual counseling

Group counseling

Not sure where to start?

Meet with a

Peer Wellness Advocate

Additional services (by referral) may include psychiatry and specialized assessments.

Where do I go for urgent care?

For serious or life-threatening emergencies:

  • Call 911

For non-emergency illness or injury during SHCWS hours:

  • Go to Urgent Care at The WELL (1st floor)
  • No appointment needed

For non-emergency illness or injury after hours:

What should I do after hours?

If SHCWS is closed:

  • Use TimelyCare for free virtual medical or mental health care or crisis support
  • Call or text 988 for mental health crisis support
  • Call 911 for emergencies

What is TimelyCare?

TimelyCare is your free, 24/7 virtual care option when SHCWS is closed.

Available to all currently enrolled Sac State students.

Use TimelyCare for:

  • On-demand medical care (MedicalNow)
  • Mental health and emotional support (TalkNow)
  • Scheduled counseling or medical visits
  • 24/7 self-care tools and peer support

What to do:

  1. Register at csus/timelycare.com using your Sac State email
  2. Access care anytime, including nights, weekends, and breaks

No insurance required.

Is there a pharmacy on campus?

Yes. The SHCWS Pharmacy is located on the first floor of The WELL.

  • Fills prescriptions from SHCWS providers
  • May accept prescriptions from outside providers (eligibility applies)
  • Many over-the-counter medications and supplies available at cost

What immunizations do I need?

Students must meet CSU immunization requirements and complete a TB risk assessment.

Some students may have additional requirements, including:

  • Students living on campus
  • International students
  • NCAA student-athletes

Submit vaccine/immunization records through the Patient Portal:

Patient Portal

How do I submit proof of vaccination?

You may submit your immunization records online via the Patient Portal. Please see instructions below.

  • Ensure your name and student ID are included on the forms before submission
  • Records must be in .pdf or .jpg format
  • Login to the Patient Portal with Saclink Credentials
  • Click on “Medical Clearances”
  • Click on "immunization Record Update" to submit records

If you are unable to submit your immunization record online you may fax to: (888) 318-5485.

Request your CA Immunization Record

Print your immunization records at Kaiser

To get your immunization records from Sutter Health, log in to your My Health Online Portal/App and navigate to menu > My Record > Immunizations or you can request your records.

Where can I get confidential support for sexual violence?

Sac State partners with WEAVE to provide confidential support. The WEAVE Confidential Campus Advocate is on-campus M-F 8:30-5:00pm. Offices are located at the Urgent Care Clinic on the 1st floor of The WELL and the American River Courtyard, located in the North Village.

  • On-campus advocate: 916-278-5850
  • Email: weave@csus.edu
  • 24/7 hotline: 916-920-2952

Support is free and confidential.