Employee Spotlight

Yvanne Bolano

How long have you been with Sac State?

I’m a fairly new employee of Sac State. Its been a little over a month for me. But I spent my entire undergrad here. I graduated with a B.S. in Kinesiology summer of 2020 (Pandemic graduate). I’ve always loved this campus and my time here.

Who are your primary customers?

I would say that my primary customers would be my supervisor; Gary Rosenblum, my coworkers in the RMS/ EH&S Department, and any one that calls the 82020 Safety hotline number or my direct line for information or to report an incident/accident.

How would you define your role on campus?

I define my role as administrative support to the AVP of Risk Management, the rest of the department, and EH&S. And by receiving the initial calls from the 82020-safety line; I am able to act as a “dispatcher” for all the incidents and concerns on campus. I do my best relaying information from the caller to proper channels while also providing support to my department.

What makes you passionate about your work/duties?

I think its act of helping others; even in a small way; that makes me passionate about my job here at Sac State. Responding to emails or calls can seem monotonous at times but being able to assist someone looking for information or help; makes my day.

In your position, what are some of the biggest challenges faced, or rewards found?

I think the biggest challenge about my position is knowing when or how to handle juggling multiple tasks at a time. One minute, I could be working on a project and the next thing I know, the phone will be ringing off the hook while someone is asking for me to order something from Staples. So, knowing how to handle a hectic situation may be challenging at times but when I am able to handle it like a PRO; then that feeling would be extremely rewarding.

How would someone contact you?

You can reach me by:

Phone: 916-278-6119
Email: Yvannebolano@csus.edu
82020 Safety Hotline: 916-278-2020