Support Page Content
Department Printing & Scanning
Fix a Konica Minolta Printing or Scanning Issue
Experiencing a printing or scanning problem? IRT can assist with supported departmental printers, including Konica Minolta devices, toner-related concerns, connectivity issues, print quality problems, and scanning errors.
Is this service for students?
No. The services on this page support departmental printers and university-managed printing devices used by faculty, staff, departments, and affiliated programs. Students looking for printing locations, balances, costs, or printing support should visit the Student Printing page.
How can I troubleshoot Konica Minolta Printer issues myself?
Before submitting a request, search the IRT Knowledge Base for troubleshooting articles, known issues, setup guides, and step-by-step instructions.
What types of issues can I report?
Printing problems, scanning issues, toner concerns, connectivity issues, print quality problems, and device errors.
Do you support Konica Minolta devices?
Yes. Konica Minolta devices are the primary departmental printing solution supported by IRT.
What information should I provide when submitting a request?
Include the printer location, printer name or Konica ID (if available), and a description of the issue.
What if I need to move a printer instead?
See Move a Konica Minolta Printer.
Request a New Konica Minolta Printer
Need a printer for your department, office, or shared workspace? IRT can help identify supported printing solutions based on your business needs, printing volume, location, and budget considerations. Sacramento State's primary departmental printing solution is Konica Minolta.
Submit a New Konica Minolta Printer Request
Is this service for students?
No. The services on this page support departmental printers and university-managed printing devices used by faculty, staff, departments, and affiliated programs. Students looking for printing locations, balances, costs, or printing support should visit the Student Printing page.
What printer options are available? What are the device specifications?
Sacramento State primarily supports Konica Minolta multifunction devices for departmental printing, copying, and scanning. Detail specifications and models currently used can be found in the Konica Minolta Device Information & Specifications article.
Can I request a printer recommendation?
Yes. IRT can recommend supported printer solutions based on your department's needs.
Do you support non-Konica Minolta printers?
In general, no. Support for non-Konica Minolta printers is limited and only in specific circumstances. See the Non-Konica Minolta Printers section for further details.
What if I already have a printer and need help using it?
See the Learn How to Use a Konica Minolta Device section, or the Fix a Konica Minolta Printing or Scanning Issue section.
Move a Konica Minolta Printer
Moving offices or relocating a printer within your department? IRT can assist with relocating supported departmental printers, including Konica Minolta devices, and coordinating any necessary configuration changes.
Submit a Move or Relocate Office Technology Request
Is this service for students?
No. The services on this page support departmental printers and university-managed printing devices used by faculty, staff, departments, and affiliated programs. Students looking for printing locations, balances, costs, or printing support should visit the Student Printing page.
Can I move a Konica Minolta device?
Yes. Konica Minolta devices are included in this service.
What information should I provide before submitting a request?
Current location, destination location, preferred move date, and printer information.
Will IRT reconnect the printer after the move?
Yes. IRT will coordinate any necessary printer configuration and connectivity updates.
What if I need a new printer instead?
See Request a New Konica Minolta Printer.
Learn How to Use a Konica Minolta Device
Need help connecting to a printer, printing documents, or scanning files?
How to Connect to a Konica Minolta Printer on a Windows (PC)
How to Connect to a Konica Minolta Printer on a Mac (macOS)
How to Scan with a Konica Minolta Device
How do I connect to a Konica Minolta printer?
Use the Windows or macOS connection instructions.
How do I scan a document?
Use the scanning instructions to scan documents to approved destinations.
Can I scan to a shared folder?
Yes. Departments can request scanning to approved shared folders as part of printer setup and configuration. Use the scanning instructions to scan documents to approved destinations. If permission is needed, request Access Changes for a Shared Folder or Drive.
What if I am unable to connect to a printer or scan documents?
See Fix a Departmental Printing Issue.
What if I need a new printer instead?
See Request a New Konica Minolta Printer.
Non-Konica Minolta Printers
IRT only officially supports Konica Minolta printers through our managed print services programs. Printers purchased outside of this program are not officially supported.
Existing legacy desktop (USB) and networked non-Konica Minolta printers are only supported at IRT's discretion on a best-effort basis. Any hardware problems will be referred to an external printer vendor.
Some departments use specialized non-Konica printers for specific business or instructional needs. IRT supports certain specialized equipment purchased with IRT's involvement, such as check printers, banner printers, and large-format or graphic arts printers.
Is this service for students?
No. The services on this page support departmental printers and university-managed printing devices used by faculty, staff, departments, and affiliated programs. Students looking for printing locations, balances, costs, or printing support should visit the Student Printing page.
Are non-Konica printers supported?
IRT's primary departmental printing solution is Konica Minolta. Existing non-Konica printers may receive limited support on a best-effort basis depending on the issue, device age, and available support resources.
Can I purchase my own printer for university use?
Departments should consult with IRT before purchasing a printer. In most cases, Konica Minolta devices are the preferred and supported printing solution for departmental and shared office environments.
Can non-Konica printers be connected to the campus network?
Generally, no. Non-Konica printers should not be connected directly to the campus network. Most non-Konica printers are supported only when connected directly to a single computer using USB or other approved local connections.
Can I use a wireless (Wi-Fi) printer?
No. Wireless printing is not supported for departmental printers. Printers should be connected using approved wired connections and configured according to university standards.
Why does my department have a non-Konica printer?
Some departments have legacy or specialty printers that support specific business, academic, research, or operational needs. These devices are typically existing approved exceptions and may continue to receive limited support on a best-effort basis.
What if my department needs a new printer?
Use the Request a New Konica Minolta Printer service to discuss supported printing options and determine whether a Konica Minolta device or another solution is appropriate for your business needs.