Software tools - both current and emerging - help Sacramento State to automate, optimize, and make campus processes more transparent and accessible. These technology solutions support:

• Academic and business process improvements
• Digitization of paper processes/workflows
• Hybrid-ready learning spaces
• Synergistic campus communication and collaboration

Dx Improvement Survey

In 2024, campus respondents provided insights into the challenges they face and how Dx would be beneficial for improving campus processes. Key takeaways that have been received and are currently under analysis include:

“University Process Challenges”

• Unclear UI HR Processes
• Cumbersome grant processes
• Classroom and event booking issues and event planning paperwork
• Digitize student records
• Streamline Add/Drop, Degree Checkout, Scheduling & Registration

“Streamline Paperwork”

• Digital platforms (OnBase, Acrobat Sign) and automated workflows
• Easy workflow progress monitoring
• Real-time status updates on forms
• Interactive chatbot help

"Acrobat Sign Limitations”

• Editing/correcting in forms
• Workflow chart for tracking forms
• Send document for edits
• 10K limit for document attachments

“Electronic Work Challenges”

• Centralized information repository
• User-friendly electronic work system
• Flexible document management system

Dx Software Tools & Use Cases

In addition to these foundational campus software tools Hornets use nearly every day, the emergence of AI software and tools will continue to expand what's possible for Dx transformation.

Software	Use Case(s)	Examples
Acrobat Sign	Electronic signature capture Simple form processing and approvals	Financial Forms Student Forms (UG and OGS) HR Forms Academic Forms
Microsoft Forms	Event Registration Departmental needs	Housing Events Departmental Events
OnBase	Workflow automation Digital records management Complex business processes	Admissions processing (UG, IPGE, OGS) Financial Aid Verifications Transfer Credit Workflow
Oracle PeopleSoft	CMS Business Processes Inherit security roles of CMS Dependency with CMS delivered functionality	Temporary Academic Employment Personnel Transaction Form (PTF)
Qualtrics	Surveys and simple data collection tool for large, dispersed audiences	COVID Self Reporting Form Project Satisfaction Survey Project Scoring Assessment Events
ServiceNow	Service fulfillment needs Workflow related to services Complex business processes	OIREP Report Request Advancement Services