Is your workstation acting up? Is it slow? We help update and maintain the following types of campus-owned equipment:

• Desktop
• Laptop
• Tablet
• Printers
• Monitors
• Docks
• Peripherals (keyboard/mouse, headsets, web cameras, etc.)

Submit a Help Desk Request

Are you in need of moving IT equipment? Is your office going through a remodel? Is there a need to move staff around to improve
the department’s work functionality? We help with the following:

• Computer/screen/dock relocation (staff and students)
• Printer relocation
• Phone relocation

Note: Unfortunately, we do not cover the following services: new phone acquisition, resetting phone voicemail password/security code, or updating phone display name/caller ID, but our IRT partners can assist with that. Please click on the above links to submit your respective request.

Note: Unfortunately, we are unable to install/uninstall monitor arms or move furniture around. Please work with Facilities Management to submit a work request.

Submit a Help Desk Request

INFO TO KNOW:

1. Identify the spaces as specifically as possible (i.e., Room A but not Room B) – The best way to do this is with floor plans of each space in question. (with furniture outline ideally but we understand that this is ever-changing, and we acknowledge that we may receive revised versions as they come)
2. Identify the IT equipment [Desktops, Laptops, Docks, Monitors, Keyboard/Mouse, TVs, Printers, Phones]. What will move? What will stay? – The best way to do this is by having a walk-through of the current location between an informed representative from that department and an IT Team member.
3. Identify the exact locations/placement (office room #/desk space) of IT equipment. Where is the equipment currently at, and the exact temporary/permanent location where it should be set up next? – The Best way to do this is with a walk-through of both current and future spaces between an informed representative from that department and an IT Team member. *If access to future space is not feasible, we will use the floor plans given for reference.
4. Identify what can be moved and when – The best way to do this is during a walk-through. We are aware that some stuff may need to be moved in phases, but it’s better that we know ahead of time.

Our goal is to provide the best onboarding experience for your New Employee (Baseline General Funded Positions, Temporary Positions, Grant-Funded Positions, Student Assistants). It’s in everyone’s best interest to ensure the space and the equipment are ready for your New Employee on their first day. We treat all information with confidentiality and encourage you to share as many details as possible about space and/or equipment as they become available to you so we may plan accordingly. (I.e., domino office moves, internal candidates, etc.) ​

Let’s discuss SPACE & EQUIPMENT for this position.

• SPACE: At your earliest convenience, please clearly identify where this staff member will be sitting on campus. ​
• EQUIPMENT: Please check with us to determine if this position has allocated equipment ready for the new employee's start day. Equipment typically includes one laptop, two monitors, one docking station, and one keyboard and mouse.

Note: Unfortunately, equipment is not guaranteed for each position.

Let’s discuss ACCESS for this position.

​We rely on your support to identify the access required for their role. Here are a few things to think about access.

• Departmental Shared Drive – Which folders within your department's shared drive will they need to access? Please provide us with the name or screenshot of each folder they need.​
• Departmental Network Printer/Copiers - Does your department have Printers/Copiers this staff will need to use?​
• Departmental Emails or Calendars - Does your department have email accounts or internal calendars in Outlook that need to be added?​
• Additional Resources/Programs - Let us know if your department uses any special software or programs that require access permission or installation.
• Divisional/Departmental Directories/Listservs
• Hyland OnBase – Will this staff have any responsibilities within OnBase? If so, what role or functions will they need? Please specify as best you can.​

Note: CMS/CFS - Anything related to these will require a CARS request. Your assigned internal Analyst usually fills this out. For additional information, see the CARS request page or ​email sa-businessresources@csus.edu.

Note: EAB access request must be routed to eab-support@csus.edu

Submit a Help Desk Request

Are you getting error messages? Are your laptop ports not working? The laptop screen is blinking? We help troubleshoot the following types of campus-owned equipment:

• Desktop
• Laptop
• Tablet
• Printers [Please refer to "Printer Troubleshooting" Section]
• Monitors
• Docks
• Peripherals (keyboard/mouse, headsets, web cameras, etc.)

Submit a Help Desk Request

Are you having issues with your printer? We can help with the following:

• Printer Installation
• Printer Access
• Error Messages
• Paper Jams
• Low Toner (Note: Covered for Konica Minolta but not local printers)

Note: The department must supply paper.

Submit a Help Desk Request

Are you missing some departmental access? We can assist with setting you up with the following:

• Departmental Shared Drive – Which folders within your department's shared drive will they need to access? Please provide us with the name or screenshot of each folder they need.​
• Departmental Network Printer/Copiers - Does your department have Printers/Copiers this staff will need to use?​
• Departmental Emails or Calendars - Does your department have email accounts or internal calendars in Outlook that need to be added?​
• Additional Resources/Programs - Let us know if your department uses any special software or programs that require access permission or installation.
• Divisional/Departmental Directories/Listservs

Note: CMS/CFS - Anything related to these will require a CARS request. Your assigned internal Analyst usually fills this out. For additional information, see the CARS request page or ​email sa-businessresources@csus.edu.

Note: EAB access request must be routed to eab-support@csus.edu

Submit a Help Desk Request

Are you hosting or participating in an event that requires laptops? We can assist you with the following:

• Laptop Event Support – For on-call team support during an event (Pending Team Availability)
• Laptop Event Set up – For plug-and-play assistance before the event starts

Submit a Help Desk Request

Are you in need of IT equipment? Not sure what to buy? What’s compliant? What’s within your budget? Is Procurement requesting an ICT from you before proceeding? We help with the following:

• Quick price quote
• Official Quote from Vendor
• ICT Procurement Review Process for equipment
• Configure equipment to meet campus standard
• Printer Order/Purchase (Campus Network Printer Options)

Here are some useful resources about equipment purchases:

• SAIT Consultation Recommended
• SAIT Consultation Required
• SAIT Consultation Unnecessary
• Know the Equipment Process
• Know the ICT Reason
• Know the ICT Process

Submit a Help Desk Request

[Checkout vs Return]

Did you forget your laptop at home and need a temporary one for the day? Do you have an overflow of student assistants and need an extra laptop for your student for the day? Are you hosting an event that requires various laptops? Check-in with our team, we may have the following in stock for you:

• Short-term laptop checkouts
• Semester-long laptop checkouts

Submit a Help Desk Request

(Generic & Positional Accounts)

Do you have a question about your student assistants' generic/positional accounts? Do you need help accessing the main account used to promote your department?

• New Account
• Password Change
• Display Name Change
• Alias Creation
• Secondary Inbox Set-Up

Submit a Help Desk Request

Do you need assistance using campus-owned software? Are you not sure which software will meet your needs? Are you already buying software, but Procurement requires an ICT before proceeding?

• ICT Procurement Review Process for Software/Application/Data Purchases
• Software and applications how to's and best practices (e.g., Zoom meetings vs. Zoom Webinars, Adobe, NoviSign, One Note, Outlook, Qualtrics, Teams, etc.)

Here are some useful resources about software purchases:

• Know the ICT Reason
• Know the ICT Process

Submit a Help Desk Request

Are you trying to install software, but it’s asking for administrators’ credentials? Installing software that required admin credentials

• Troubleshooting software

Submit a Help Desk Request

If none of the topics on the above lists match your need/request, please use this "General Inquiry" option when submitting a ticket.

Submit a Help Desk Request

• Website Maintenance
• Website Restructuring
• New Website Creation
• Website Consultation

• Web Analytics (Page Visits)
• Accessibility Guidelines
• Campus Calendar Resources
• Sac State Brand Book
• SA Marketing & Communications