Support Page Content
Device Support
Fix a Device Issue
Experiencing a problem with a university-managed computer, monitor, printer, docking station, phone, or other technology? IRT can help diagnose and resolve hardware, connectivity, peripheral, and device-related issues to get you back up and running as quickly as possible.
How can I troubleshoot device issues myself?
Before submitting a request, search the IRT Knowledge Base for troubleshooting articles, known issues, setup guides, and step-by-step instructions.
What types of device issues can I report?
Examples include computers that won't start, hardware failures, printing problems, monitor issues, docking station problems, connectivity issues, and other device-related concerns.
Do you support personal devices?
Support for personal devices is limited and provided on a best-effort basis. Assistance is generally limited to university-supported software, services, and access to campus resources.
What information should I provide when submitting a request?
Include the device asset tag (if available), a description of the issue, any error messages, and any troubleshooting already attempted.
What if I need help with software instead of hardware?
Use the Fix a Software Issue service for software-related problems such as application errors, crashes, licensing issues, or software performance concerns.
Set Up, Configure, or Re-image a Device
Need a device prepared for a new employee, reassigned user, or new workspace? IRT can help set up, configure, deploy, or re-image university-managed devices so they are ready for use. This service supports newly received devices, department spare equipment, and existing devices that need to be reconfigured or refreshed for a different user.
Submit a Set Up, Configure, or Re-image a Device Request
When should I use this request?
Use this request when a university-managed device already exists and needs to be prepared, configured, redeployed, or re-imaged for use.
Can I use this request for a newly received device?
Yes. This request can be used to prepare newly received devices for deployment and use.
Can I use this request for a device being reassigned to another employee?
Yes. This request can be used to prepare, reconfigure, or re-image devices being reassigned to a new employee.
What if I need a new or replacement device instead?
Use the Technology Recommendations and Quotes Request service if you need a new device, replacement device, or assistance identifying equipment for a new employee.
Move or Relocate Office Technology
Moving offices or relocating technology within your department? IRT can assist with planning and coordinating the relocation of university-owned technology, including computers, monitors, phones, printers, scanners, and Konica Minolta devices. Whether you're moving a single workstation or multiple offices, we're here to help make the transition as smooth as possible.
Submit a Move or Relocate Office Technology Request
What technology can be moved through this service?
Examples include desktop computers, laptops, monitors, docking stations, phones, scanners, printers, and Konica Minolta devices.
Can I move a Konica Minolta device using this request?
Yes. Konica Minolta devices are included in this service. IRT will coordinate any additional requirements needed to relocate the device.
What information should I have before submitting a request?
Be prepared to provide the current and destination locations, a preferred move date, information about the technology being moved, and a primary contact who can help coordinate the move.
What if I need a new or replacement device instead?
Use the Technology Recommendations and Quotes Request service if you need new equipment or a replacement device rather than relocating existing technology.