Support Page Content
Software Applications
Fix a Software Issue
Experiencing a problem with software on a university-managed device? IRT can assist with application errors, crashes, licensing issues, software performance problems, configuration issues, and other software-related concerns. Whether software is not working as expected or preventing you from completing your work, we're here to help identify and resolve the issue.
How can I troubleshoot software issues myself?
Before submitting a request, search the IRT Knowledge Base for troubleshooting articles, known issues, setup guides, and step-by-step instructions.
What types of software issues can I report?
Examples include application errors, software crashes, licensing or activation issues, software performance problems, configuration issues, missing features, and problems that occur after a software update.
Do you support personal devices?
Support for personal devices is limited and provided on a best-effort basis. Assistance is generally limited to university-supported software, services, and access to campus resources.
What information should I provide when submitting a request?
Include the software name, a description of the issue, any error messages or screenshots, and any troubleshooting already attempted. If the issue is occurring on a university-managed device, include the device asset tag if available.
What if I need access to software instead of troubleshooting assistance?
If the software requires licensing, permissions, or approval, refer to the Access Licensed Software section.
Refer to the Install or Configure Software section for software installations, updates, configuration assistance, or software that requires administrative credentials.
Use the following form to add or remove delegate email/calendar access to a shared mailbox or account.
Outlook Delegation to a Shared Mailbox
Request new access, change existing access, or remove access to a shared drive, directory, or folder.
Install or Configure Software
Many commonly used applications are available for self-installation through Software Center (Windows) or Self Service (macOS). When self-service is not available or additional assistance is needed, IRT can help with approved software installations, updates, printer and driver installations, peripheral configuration, and other approved workstation changes on university-managed devices. Some requests may be routed to the appropriate campus IT support team based on service ownership and support responsibilities.
Install or Configure Desktop Software Request
How can I find available software and training?
Visit the IRT Software & Training Catalog to browse available software, cloud services, and technology resources. The catalog includes software descriptions, eligibility information, access instructions, training resources, and links to related services.
Can I install software myself?
Yes. Many approved applications can be installed without submitting a request. Windows devices use Software Center and macOS devices use Self Service to browse available software, view installation instructions, and install approved applications that do not require administrative credentials.
Before submitting a request, check whether the software is available through Software Center (Windows) or Self Service (macOS). If the software is not available for self-installation, requires administrative credentials, or you encounter issues during installation, submit an Install or Configure Software Request. This includes situations where software installations, updates, repairs, uninstalls, or work-related accessories require administrative credentials to complete setup or configuration. Requests may be fulfilled by IRT or routed to the appropriate campus IT support team based on service ownership and support responsibilities.
What if the software I need is not currently available in the IRT Software & Training Catalog?
Software, cloud services, mobile apps, and freeware must complete the ICT Review Process before they can be purchased, implemented, or supported by the university. The review evaluates compliance, compatibility with campus systems, and information security requirements. Learn more about the ICT Review Process and how to submit an ICT request.
What if I need access to licensed software?
Some software requires separate access or licensing requests. Examples include Adobe Creative Cloud, Microsoft applications, Microsoft 365 Copilot, and Tableau. Review the Access Licensed Software section to determine the appropriate request process.
Access Licensed Software
Looking for access to licensed software? Some applications require separate licensing, permissions, approvals, or subscriptions before they can be used. This section provides information and request options for software such as Adobe Creative Cloud, Microsoft applications, Microsoft 365 Copilot, Tableau, and other licensed software offerings.
How do I request access to licensed software?
Different software products have different licensing, approval, and provisioning processes. Review the options below and select the request that best matches your needs.
How do I request Adobe Creative Cloud?
Faculty, staff, auxiliaries, and shared accounts requiring Adobe Creative Cloud should use the Adobe Creative Cloud Request.
How do I request Microsoft applications such as Power BI, Project, Visio, Power Automate, Microsoft 365, or Copilot?
Use the Additional Microsoft Applications Request.
How do I request Microsoft 365 Copilot?
Microsoft 365 Copilot requires a separate request process and subscription from other Microsoft applications. Use the Microsoft 365 Copilot Access Request.
How do I request a Tableau Creator license?
Use the Tableau Creator License Request.
What if the software I need is not listed here?
Software, cloud services, mobile apps, and freeware must complete the ICT Review Process before they can be purchased, implemented, or supported by the university. The review evaluates compliance, compatibility with campus systems, and information security requirements. Learn more about the ICT Review Process and how to submit an ICT request.
Adobe Creative Cloud Request for Auxiliaries and Shared Accounts
Request access to additional Microsoft products at an additional cost. Used to request access to: PowerBI, Project, Visio, M365, Power Automate, & Copilot.
Request Additional Microsoft Applications
Request access to Microsoft 365 Copilot, an AI-powered productivity tool that integrates with Microsoft 365 applications. This is a different subscription than Copilot, which uses the form above.
Request Lab Software
Available for Faculty and Computer Lab Administrators
Sacramento State provides university-managed open and instructional computer labs to support teaching, learning, and research. Use this page to determine whether the software you need is already available, identify the appropriate instructional computing environment for your request, and request software additions, updates, or removals for supported labs.
How do I know if the software is already available? When should I submit a Lab Software Request? Requests submitted by the end of May will be considered for inclusion in the next annual computer lab software image. Requests received at least one month before the start of the Fall or Spring semester may be considered for off-cycle implementation when appropriate. Each spring, IRT develops a new software image for university-managed instructional computer labs. Following testing and campus feedback, the updated image is deployed between mid-July and mid-August. During the academic year, software changes are minimized to maintain a stable instructional environment and are generally implemented during scheduled maintenance windows or, when approved, between academic terms. How are lab software requests reviewed? What information should I provide? What if I need software installed on my university-managed device instead? Which instructional computing environment is right for my software?
Before submitting a request, review the Computer Labs & Virtual Lab Software list to determine whether the software is already available in IRT-managed instructional computer labs or the Open Virtual Computer Lab (AVD).
Submit requests as early as possible to allow adequate time for review, testing, licensing, and deployment.
Lab software requests are reviewed to determine whether the software is appropriate for university-managed instructional computing environments. Factors considered include instructional need, software licensing, technical compatibility, accessibility, hardware and system requirements, long-term supportability, and compatibility with virtual computing environments when applicable. Depending on the software, additional campus review, testing, or approvals may be required before implementation.
Provide the software name and version (if known), the instructional computing environment where the software is needed, the course, department, or academic program it will support, the desired implementation timeline, and any available vendor or licensing information. Providing complete information helps IRT review and plan software deployments more efficiently.
Use the Install or Configure Software service for software installations, updates, and configuration assistance on individual university-managed devices.
Use the table below to determine the most appropriate instructional computing environment based on how the software will be used and where software requests should be directed.
| If your software... | Recommended Environment | Request Process |
|---|---|---|
| Is intended for general academic use and should be available to students campus-wide | Open Computer Lab (AIRC 2004) Open Virtual Computer Lab (AVD) |
Submit a Lab Software Request |
| Is specific to a college but will be needed in an IRT-managed instructional computer lab. | IRT-managed Instructional Computer Labs (AIRC 1016, FLS 1029, FLS 1029A, FLS 1033, FLS 1048, MND 2003, MND 2007) | Submit a Lab Software Request |
| Is specific to Arts & Letters and will only be used in that college's instructional computing environments. | Arts & Letters Instructional Labs Arts & Letters Virtual Computer Labs |
Submit a Lab Software Request |
| Is specific to another college or department and will only be used in that college's instructional computing environments. | College-managed Instructional Labs College-managed Virtual Computer Labs |
Contact your college or department IT support team |