Support Page Content
Software Applications
Fix a Software Issue
Experiencing a problem with software on a university-managed device? IRT can assist with application errors, crashes, licensing issues, software performance problems, configuration issues, and other software-related concerns. Whether software is not working as expected or preventing you from completing your work, we're here to help identify and resolve the issue.
How can I troubleshoot software issues myself?
Before submitting a request, search the IRT Knowledge Base for troubleshooting articles, known issues, setup guides, and step-by-step instructions.
What types of software issues can I report?
Examples include application errors, software crashes, licensing or activation issues, software performance problems, configuration issues, missing features, and problems that occur after a software update.
Do you support personal devices?
Support for personal devices is limited and provided on a best-effort basis. Assistance is generally limited to university-supported software, services, and access to campus resources.
What information should I provide when submitting a request?
Include the software name, a description of the issue, any error messages or screenshots, and any troubleshooting already attempted. If the issue is occurring on a university-managed device, include the device asset tag if available.
What if I need access to software instead of troubleshooting assistance?
If the software requires licensing, permissions, or approval, use the Software Access Request service.
Use the Install or Configure Software service for software installations, updates, configuration assistance, or software that requires administrative credentials.
Use the following form to add or remove delegate email/calendar access to a shared mailbox or account.
Outlook Delegation to a Shared Mailbox
Request new access, change existing access, or remove access to a shared drive, directory, or folder.
Install or Configure Software
Many commonly used applications are available for self-installation through Software Center (Windows) or Self Service (macOS). Need help installing, updating, or configuring software on a university-managed device? IRT can assist with approved software installations, updates, reconfigurations, software that requires administrative credentials, and software needed for instructional or computer lab environments.
How can I find available software and training?
Visit the IRT Software & Training Catalog to browse available software, cloud services, and technology resources. The catalog includes software descriptions, eligibility information, access instructions, training resources, and links to related services.
Can I install software myself?
Yes. Many approved applications can be installed without submitting a request. Windows devices use Software Center and macOS devices use Self Service to browse available software, view installation instructions, and install approved applications that do not require administrative credentials.
What if I need administrative credentials?
Before submitting a request, check whether the software is available through Software Center (Windows) or Self Service (macOS). If the software is not available for self-installation, requires administrative credentials, or you encounter issues during installation, submit an Install or Configure Software Request. This includes situations where software installations, updates, repairs, uninstalls, or work-related accessories require administrative credentials to complete setup or configuration.
What if the software I need is not currently available the IRT Software & Training Catalog?
Software, cloud services, mobile apps, and freeware must complete the ICT Review Process before they can be purchased, implemented, or supported by the university. The review evaluates compliance, compatibility with campus systems, and information security requirements. Learn more about the ICT Review Process and how to submit a request.
What if I need access to licensed software?
Some software requires separate access or licensing requests. Examples include Adobe Creative Cloud, Microsoft applications, Microsoft 365 Copilot, and Tableau. Review the available software request options to determine the appropriate request process.
Access Licensed Software
Looking for access to licensed software? Some applications require separate licensing, permissions, approvals, or subscriptions before they can be used. This section provides information and request options for software such as Adobe Creative Cloud, Microsoft applications, Microsoft 365 Copilot, Tableau, and other licensed software offerings.
How do I request access to licensed software?
Different software products have different licensing, approval, and provisioning processes. Review the options below and select the request that best matches your needs.
How do I request Adobe Creative Cloud?
Faculty, staff, auxiliaries, and shared accounts requiring Adobe Creative Cloud should use the Adobe Creative Cloud Request.
How do I request Microsoft applications such as Power BI, Project, Visio, Power Automate, Microsoft 365, or Copilot?
Use the Additional Microsoft Applications Request.
How do I request Microsoft 365 Copilot?
Microsoft 365 Copilot requires a separate request process and subscription from other Microsoft applications. Use the Microsoft 365 Copilot Access Request.
How do I request a Tableau Creator license?
Use the Tableau Creator License Request.
What if the software I need is not listed here?
Software, cloud services, mobile apps, and freeware must complete the ICT Review Process before they can be purchased, implemented, or supported by the university. The review evaluates compliance, compatibility with campus systems, and information security requirements. Learn more about the ICT Review Process and how to submit a request.
Adobe Creative Cloud Request for Auxiliaries and Shared Accounts
Request access to additional Microsoft products at an additional cost. Used to request access to: PowerBI, Project, Visio, M365, Power Automate, & Copilot.
Request Additional Microsoft Applications
Request access to Microsoft 365 Copilot, an AI-powered productivity tool that integrates with Microsoft 365 applications. This is a different subscription than Copilot, which uses the form above.
Request Lab Software
Need software installed, updated, or removed from a physical computer lab or virtual computer lab (AVD)? IRT can assist with evaluating, deploying, and maintaining software used for teaching, learning, research, and academic programs.
What is a Lab Software Request?
Use this service to request software for physical computer labs or virtual computer labs (AVD).
Can I request software for a virtual computer lab (AVD)?
Yes. This service supports software requests for both physical and virtual computer lab environments.
Can I request new software that is not currently available?
Yes. Software requests may require additional review to ensure licensing, compatibility, security, and compliance requirements are met before deployment.
How far in advance should I submit a request?
Submit requests as early as possible, especially for software needed for upcoming semesters, courses, workshops, or special events. Additional time may be required for software procurement, licensing, testing, and review.
What information should I provide?
Be prepared to provide the software name, version (if known), intended use, courses or programs supported, desired deployment location, and any required licensing information.
What if I need software installed on my university-managed device instead?
Use the Install or Configure Software service for software installations, updates, and configuration assistance on individual university-managed devices.