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AIRC Building & IRT Service Desk Hours

Fall 2020/Winter 2021: Access, Service & Support

The AIRC Building continues to remain closed in observance of COVID-19 safety guidelines, and the IRT Service Desk Team continues to provide service and support virtually. Exceptions for hybrid on-campus/virtual support are noted below. Please check back for updates for all buildings and services, as availability and hours are subject to change.

Update 12/18/20:

  • Due to COVID-19 campus depopulation safety precautions, campus Computer Labs have again been closed. You can connect through Computer Lab Remote Access as an alternative.
  • All PrintSmart locations are also unavailable at this time.
  • The IRT Service Desk will be closed during the campus Holiday Break from December 24-31, 2020.
  • During Winter session (January 5-25, 2021), the IRT Service Desk will not be providing support on weekends.
Service Location Days Times Access
IRT Solutions & Support
IRT Service Desk Virtual Support ONLY Mon. – Fri. 8 a.m. - 5 p.m. Email servicedesk@csus.edu
Click-to-call: (916) 278-7337 during open hours
Online Chat
Sat - Sun Closed
Academic Technology Center Virtual Support ONLY Mon. – Fri. 8 a.m. – 5 p.m.  Email atc@csus.edu
Click-to-call: (916) 278-2450
Online Chat
Schedule Online Consultation
Classroom Support Virtual Support ONLY; on-site by request Mon. - Fri.  M-Th 8 a.m. -7:30 p.m.; 
F – 8 a.m. - 5 p.m.
Email servicedesk@csus.edu
Click-to-call: (916) 278-7337
Mediasite Recording Rooms Virtual Support ONLY Mon. – Fri. 8 a.m. – 5 p.m. Email servicedesk@csus.edu
Click-to-call: (916) 278-7337
Print Management

PrintSmart  
Touchless Print Release
 
Unavailable as of 11/23/20
Virtual Support ONLY; on-site by request Mon. – Fri. 8 a.m. – 5 p.m. Email servicedesk@csus.edu
Click-to-call: (916) 278-7337
Desktop Support Virtual Support ONLY; on-site by request Mon. – Fri. 8 a.m. – 5 p.m. Email servicedesk@csus.edu
Click-to-call: (916) 278-7337
IRT Services
IRT Computer Lab AIRC 2004 Mon. - Fri. CLOSED Check back for updates
IRT Lab Remote Access Online 24/7 24/7 How To Connect
Tschannen Computer Lab TSC 1002 Mon. - Fri. CLOSED Check back for updates
IRT Laptop & Equipment Checkout AIRC 2005   By appointment only Submit a Request
AIRC Building
AIRC Building 4 floors; 24/7 Study Space Mon. - Sun. CLOSED Check back for updates
Campus Holidays
AIRC & IRT Service Desk are closed
Sept. 7
Nov. 26-27
Dec. 24-31
Jan. 1, 2021