Customer Service

Front & Center: Customer Service

These days, customer service is front and center in ABA. With a renewed emphasis on attaining service excellence, the department has identified customer service as one of its foundational strategic goals, and is taking steps to look at everything it does through the lens of the customer.

It is a challenge to create a customer-centric culture in an organization where compliance often rules the day.

In many organizations, regulatory requirements serve as an excuse for poor service. But there are options that acknowledge the importance of both, and ABA is exploring new ways to meet customer needs all while continuing to perform its vital stewardship role...read more.

Sustainability Logo

ABA Green News

Facilities Services’ sustainability team has become the recipient of high praise recently, both for sustainable programs, and outreach. In February...read more.

Kristina

Awards & Recognition

Each month, one employee within Facilities Services is honored with the distinction of Employee of the Month. Who won this month? Read more.

 

 

 

Mike Lee

Message from the VP

As you read through this edition of the ABA FOCUS newsletter, you will see that ABA is engaged in many activities that are making a difference for Sacramento State.

Convenience options for parking, improved ticketing...read more.

Angel Thayer

Staff Spotlight

In each issue, the FOCUS Newsletter spotlights an ABA staff professional whose work deserves mention.

This edition explores ideas around "redefinition," asking how staff professionals have grown in their careers while working in ABA. In this article, we feature...read more

Thank You

Give Thanks with the ABA Thank-You Blog

Earlier this year, we asked everyone to help support our ABA Thank-You Blog when we promoted it on the ABA Homepage. This was an opportunity for anyone to recognize someone that they felt deserved public recognition...read more.


Website "Monet" Progress

Web









Started in late 2011, ABA began a redesign process of all of its webpages to adopt the new "monet" style seen on the...read more.

UTAPS Staff

ABA News

In early April, UTAPS launched its latest customer-centric application focused on easing wait times for students and visitors purchasing daily parking permits.

Previously, visitors to the campus were required to visit the UTAPS office, or find one of the designated daily permit machines in order to pay for their daily parking permits. Now, visitors can use an application on their smartphone to pay for their parking pass. For those who stood in line to...read more.

Front Page

ABA FOCUS
is published by the Administration & Business Affairs

Office of Strategic Planning & Quality Improvement

California State University, Sacramento

PRESIDENT
Alexander Gonzalez

VICE PRESIDENT AND CFO
Ming-Tung “Mike” Lee

EDITOR
Sarah Whyte

WEB EDITORS
Andrew Stiffler
Sarah Whyte

WRITERS
Andrew Stiffler

Sarah Whyte

PHOTOGRAPHY
Bruce Clarke
Kristina Cullen

Sam Parsons

Joey Martinez
Andrew Stiffler
Sarah Whyte