ECS Student Assistant Information

ECS Helpdesk Student Assistants can be found in RVR 2016 to assist you during RVR building hours. They can assist you with a variety of issues.

Our student assistants also have tools to help you remotely. To contact them, please call, email, or chat online using the CSUS Service Now chat feature below.

ECS Helpdesk Student Assistants

Mon - Fri from 8 a.m. - 4:30 p.m. (Lunch: 12 - 1 p.m.)

RVR 2011, RVR 2016

(916) 278-2858

Chat with an ECS Student Support Assistant

ecs-helpdesk@csus.edu

Forms & Applications

• Facilities Services Repair and Maintenance Request
• Obtain a Key Fob to Access RVR/TEB After Hours (ECS users only).
  • Please use your full @csus.edu login username to view the ECS key fob information page. This page has ECS student key fob forms, building lock schedules, lab lock schedules, and lab key fob access information by major.

Tutorials

• Connect To the CSUS VPN via the Global Protect VPN Client
• How To Use Zoom for Video Meetings
• Access to Free Microsoft Azure Student Software, including Windows 10, Microsoft Project, and others
• Campus-wide Printing with PrintSmart
• Virus Removal Tools
• Other Help Topics and Frequently Asked Questions

ECS Remote Tools

Many ECS Resources are available remotely, please see our Remote Tools page for more information.

RVR & TEB Lab Hours

All ECS student may use ECS labs for general studying, class work, & collaboration as long as there is no class in session. For class times, specific building times, and after-hours use after ~5 p.m, please see the ECS student key fob information page.

ECS Open-Lab Hours

RVR 2011
8 am - 5 pm.

TEB 1208
24/7 via ECS Key Fob

TEB 1234
8 am - 5 pm via ECS Key Fob