Support Page Content
Housing Technology Services
Moving into the North Village is an exciting step in your Sac State journey! Whether you are streaming your favorite show, gaming with hallmates, or submitting an assignment, your Housing Technology Services (HTS) team is here to ensure you stay seamlessly connected to what matters most.
We provide full technology, network, and entertainment support for residents living in:
- American River Courtyard
- Desmond
- Draper
- Jenkins
- Klamath
- Mount Whitney
- Riverview
- Sierra
Our Services:
- Residential Technology Services (Labs, Classrooms, Confrence rooms, Game Room)
- Xfinity On Campus
- Device Connectivity Assistance
- Technology Troubleshooting
Your Connection to On-Campus Living Network
Getting Connected to Wi-Fi
We’ve made connecting your devices as easy as possible! We operate two main wireless networks in the residence halls depending on what kind of device you are bringing.
- Connecting Your Personal Devices (eduroam)
Best for: Laptops, Desktops, Smartphones, and Tablets.
- How to Connect: Select the eduroam network on your device settings.
- How to Sign In: Use your full Sac State email (yourusername@csus.edu) and your standard SacLink password.
Tip: Once connected, your device will automatically reconnect anywhere on campus!
- Connecting Smart TVs & Gaming Consoles (SacLink)
Best for: PlayStation, Xbox, Nintendo Switch, Smart TVs, Roku, and streaming devices.
- How to Connect: Because these devices don't have traditional web browsers to type in passwords, they connect to our secure SacLink network!
- How to Register: Simply complete the quick Housing Wireless Device Registration Form to register your device’s MAC address, and you’ll be ready to game or stream in no time.
A Quick Note on Wi-Fi vs. Ethernet: All residence halls are equipped with high-speed campus Wi-Fi designed to support high-definition streaming and online gaming. Additional wired Ethernet port activations are no longer provided, as all residential spaces are fully optimized for wireless connections.
Bringing Electronics to Your Room
To keep our residential network fast, safe, and reliable for all Hornets, here is a quick guide on what devices work best in the halls:
Technology Welcomed in the Halls!
- Laptops, Desktop Computers, Smartphones, and Tablets
- Gaming Consoles (PlayStation, Xbox, Nintendo Switch)
- Smart TVs and Streaming Media Players (Roku, Apple TV)
Not Supported on the Residential Network
To prevent network interference and protect student privacy, the following items cannot connect to the campus network:
- Personal Wi-Fi routers, extenders, switches, or modems
- Personal wireless printers (Tip: Use our easy campus-wide Print Smart locations instead!)
- Smart home/voice automation devices (Amazon Alexa, Google Home) or Google Chromecast/Airplay
Free TV & Movie Streaming with Xfinity On Campus
As a North Village resident, your housing package includes complimentary access to Xfinity On Campus! Stream live TV, sports, news, movies, and shows on your laptop, tablet, phone, or Smart TV.
- What’s Included: Over 100+ channels including local broadcasts, ESPN, HBO, Univision, Disney, and live sports, plus thousands of On-Demand shows and DVR recording features.
- How to Start Watching:
- Connect your device to the campus Wi-Fi network.
- Visit the Xfinity On Campus Website or download the Xfinity app.
- Select Sacramento State as your provider and log in with your SacState credentials!
- Watching on a TV? Simply connect a Roku device or use a smartphone-to-TV HDMI adapter.
Residential Technology Spaces
Technology in Housing goes beyond your bedroom! We maintain several student-focused technology spaces across the North Village to support your academics and downtime:
- Residence Hall Computer Labs & Study Spaces: Equipped with computers and high-speed internet for quiet studying.
- Print Smart Stations: Convenient printing locations right in your residential community.
- Game Rooms & Community Lounges: High-definition displays and tech setups for hall events and gaming nights.
We’re Here to Help! (Support & Troubleshooting)
Having trouble connecting your TV? Internet running slow? Don't stress—our team is dedicated to getting you back online quickly.
Quick Self-Service & Support Links
- Register a Game Console or Smart TV - Submit your device details to get on the SacLink network. Use this form: Housing Wireless Device Registration Form
- Report a Housing Network Issue - Submit a quick help ticket if your internet is acting up.
- Student Internet Connectivity & MAC Address Guide - Step-by-step instructions for finding your device settings.
Contact Housing IT & IRT Support
If you need hands-on assistance, you can reach out directly to the Information Resources & Technology (IRT) Service Desk:
- In-Person: Academic Information Resource Center (AIRC), 2nd Floor, Room 2005
- Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Phone: (916) 278-7337
- Email: servicedesk@csus.edu