Support Page Content
Housing Technology Services
Housing Technology Services provides technology support to on-campus Hornets living at North Village. If you live in North Village (American Riverview Courtyard, Desmond, Draper, Jenkins, Riverview, Sierra, Sutter) and need technology assistance, please submit a ticket using the Housing Technology Service Ticket.
- TV - Smart TV
- Gaming Console - Connection
- Hornet Cinema
- Device Connectivity
- Xfinity On-Campus & DVR Service
Your Connection to On-Campus Living Network
Campus Technology Resources
You can also contact the Information Resources & Technology office directly at (916) 278-7337 during university business hours.
Information Resources & Technology
AIRC, 2nd Floor, Room 2005
Mon. - Fri., 8 a.m. - 5 p.m.
Phone: (916) 278-7337
Computing and Network Service Requests:
Compliance, Safety, and Policies:
TV & Gaming
TV – Smart TV Setup
Students in North Village: simply connect your TV to the cable outlet using an RG-6 coaxial cable. Make sure that you have set your TV for cable or CATV (vs antenna) and performed an auto program (sometimes called channel setup). If you find that your TV is still not working, please submit a repair ticket through our Housing Technology Service Ticket system.
*Please note that Riverview does not have an RG-6 Coax connection. Please see the Xfinity on Campus & DVR Service section for information on connecting to a TV.
Gaming Console - Connection
You may use game consoles in North Village through our wireless Saclink network. In order to get connected, please submit a repair ticket through our Housing Technology Service Ticket system.
For wired connections, you are only permitted to use a single network jack located in your bed space.
It is encouraged that you use the wireless network for gaming. To use the wireless network, you must register the MAC address of your console before connecting it to the Saclink wireless network. The MAC address can typically be found under network or internet settings in the user interface for your particular console. Note that students are only allowed 1 (ONE) ethernet port per bed space. This means that between two roommates, each roommate is allowed one active port each.
POLICY: Unless otherwise notified, all ethernet ports in the living rooms/common spaces are INACTIVE. Ethernet ports are only permitted to be activated within student rooms. Also, voice chat features in gaming consoles are disabled via ethernet due to network limitations.
For more information on wireless connections, please visit refer to the Student Connectivity Guide for guidance on how to connect your device and find its MAC address.
Connectivity services ensure that devices on campus are properly configured, perform as expected, and secure to communicate with campus technology resources. This includes the following types of devices:
- Facilities IoT Devices: Facilities and climate automation such as smart locks and thermostats.
- Personal Smart Devices and Appliances: Gaming consoles such as a Playstation, Nintendo, or Xbox.
- University Managed Devices: University workstations, phones, photocopier/fax machines, TVs, Kiosks, among many others.
Devices permitted on the network:
- Gaming Consoles
- Smart TVs
- Mobile Devices
Devices NOT permitted on the network:
- Personal Wireless Printers (you will have to USB cable to your PC),
- Google Chromecast/Home, Airplay
- Personal Wi-Fi extenders/modems/routers/switch/hub/etc,
- Voice automation devices such as Alexa & Google Home.
There are two networks: Eduroam and SacLink
- Used to connect computers, laptops, cellphones, tablets
- Sign in with personal Sac State credentials: firstname.lastname@example.org & password
- Used to connect smart TVs, gaming consoles, Amazon devices, etc.
- Registration required by submitting a Housing Technology Service Ticket.
Xfinity On Campus & DVR Service
Enjoy all your favorite channels included with your on-campus housing. Get TV on your terms, from premium shows to nonstop live sports. All from Xfinity.
The cable TV system offers a comprehensive lineup of over 120 channels and programming customized for our campus. Choose from entertainment, movies, sports, news, and many international stations. Check out our TV Listings for all the details.
You may access Xfinity on campus using the link below. If you would like to connect to your Television set using Xfinity on campus, you will need a Roku box and download the Xfinity app. You may also use your smartphone with an HDMI connector to your TV.
|Channel Number||Channel Name||Channel Number||Channel Name|
|1||Xfinity on Demand||62||TLC|
|4||KQCA (My TV)||65||NBC Sports Network|
|13||KOVR (CBS)||96||Religious Access|
|14||Local Programming||97||C-SPAN 2|
|15||Educational Access||98||C-SPAN 3|
|16||Educational Access||102||The Weather Channel|
|17||Public Access||103||Leased Access|
|18||Public Access||104||Comcast Hometown Network|
|19||Galavisión||108||The California Channel|
|23||KTFK (UniMás)||116||Jewelry Television|
|25||KCSO (Telemundo)||130||FOX Business Network|
|31||FOX Sports 1||149||MoviePlex|
|34||CSN California||162||BBC America|
|36||CSN Bay Area||186||Hallmark Channel|
|38||Bloomberg TV||190||KVIE Two|
|39||FOX News Channel||191||KXTV Weather|
|42||CNBC||194||KSAO (Mundo FOX)|
|45||USA||220||Oprah Winfrey Network|
|48||ABC Family||238||KBTV (Crossings TV)|
|49||Cartoon Network||271||Investigation Discovery|
|53||Animal Planet||408||FOX Sports 1|
|55||Comedy Central||500||Hallmark Movies & Mysteries|
|58||SPIKE||599||XFINITY Latino Entertainment|
|59||Equire Network||670||KSAO (Mundo FOX)|
|60||Food Network||550-560||HBO Channels|