Campus Technology Resources

You can also contact the Information Resources & Technology office directly at (916) 278-7337 during university business hours.

Information Resources & Technology
AIRC, 2nd Floor, Room 2005
Mon. - Fri., 8 a.m. - 5 p.m.

Phone: (916) 278-7337
servicedesk@csus.edu

Computing and Network Service Requests:

• Remote Learning for Students
• Printing and Devices
• Print Smart
• Wireless Access

Compliance, Safety, and Policies:

• Stay Safe and Secure Online
• Saclink Phishing

TV & Gaming

TV – Smart TV Setup

Students in North Village: simply connect your TV to the cable outlet using an RG-6 coaxial cable. Make sure that you have set your TV for cable or CATV (vs antenna) and performed an auto program (sometimes called channel setup). If you find that your TV is still not working, please submit a repair ticket through our Housing Technology Service Ticket system.

*Please note that Riverview does not have an RG-6 Coax connection. Please see the Xfinity on Campus & DVR Service section for information on connecting to a TV.

Gaming Console - Connection

You may use game consoles in North Village through our wireless Saclink network. In order to get connected, please submit a repair ticket through our Housing Technology Service Ticket system.

For wired connections, you are only permitted to use a single network jack located in your bed space.

It is encouraged that you use the wireless network for gaming. To use the wireless network, you must register the MAC address of your console before connecting it to the Saclink wireless network. The MAC address can typically be found under network or internet settings in the user interface for your particular console. Note that students are only allowed 1 (ONE) ethernet port per bed space. This means that between two roommates, each roommate is allowed one active port each.

POLICY: Unless otherwise notified, all ethernet ports in the living rooms/common spaces are INACTIVE. Ethernet ports are only permitted to be activated within student rooms. Also, voice chat features in gaming consoles are disabled via ethernet due to network limitations.

For more information on wireless connections, please visit refer to the Student Connectivity Guide for guidance on how to connect your device and find its MAC address.

Device Connectivity

Connectivity services ensure that devices on campus are properly configured, perform as expected, and secure to communicate with campus technology resources. This includes the following types of devices:

• Facilities IoT Devices: Facilities and climate automation such as smart locks and thermostats.
• Personal Smart Devices and Appliances: Gaming consoles such as a Playstation, Nintendo, or Xbox.
• University Managed Devices: University workstations, phones, photocopier/fax machines, TVs, Kiosks, among many others.

Devices permitted on the network:

• Gaming Consoles
• Smart TVs
• Laptops
• Mobile Devices

Devices NOT permitted on the network:

• Personal Wireless Printers (you will have to USB cable to your PC),
• Google Chromecast/Home, Airplay
• Personal Wi-Fi extenders/modems/routers/switch/hub/etc,
• Voice automation devices such as Alexa & Google Home.

Connecting Internet

There are two networks: Eduroam and SacLink

• Eduroam:
  • Used to connect computers, laptops, cellphones, tablets
  • Sign in with personal Sac State credentials: student@csus.edu & password
• SacLink:
  • Used to connect smart TVs, gaming consoles, Amazon devices, etc.
  • Registration required by submitting a Housing Technology Service Ticket.

Xfinity On Campus & DVR Service

Enjoy all your favorite channels included with your on-campus housing. Get TV on your terms, from premium shows to nonstop live sports. All from Xfinity.

The cable TV system offers a comprehensive lineup of over 120 channels and programming customized for our campus. Choose from entertainment, movies, sports, news, and many international stations. Check out our TV Listings for all the details.

You may access Xfinity on campus using the link below. If you would like to connect to your Television set using Xfinity on campus, you will need a Roku box and download the Xfinity app. You may also use your smartphone with an HDMI connector to your TV.

Xfinity On-Campus