Support Page Content
Student Tech Resources
Welcome (or welcome back)!
Whether you're attending classes in person, hybrid or remote - we've got you! We’ve rounded up the essential technology resources, links, and support you need.
Essentials for Spring 2023
Is your ENS Contact Information Current?
A new semester often brings other changes. Make sure we can always alert you in the event of an emergency by checking and/or updating your Emergency Notification System (ENS) contact information including phone numbers and email addresses.
Sac State Mobile App
Parking availability, helpful map of campus buildings, locate the Starbucks and campus eateries, access your Sac State account and check email - the Sac State Mobile app puts it all in the palm of your hand! Download for free on the Apple App Store or Google Play.
Farewell, IE. Hello, Edge!
Have a checked-out Windows laptop (or a personal Windows device)? As of June 2022, Internet Explorer (IE) 11 is out of support, and on February 14, 2023, Microsoft will release a patch that will officially make the switch to Edge. On University-managed devices (such as your checked-out laptop) this change will officially replace IE with Edge anywhere IE is currently used. Be sure and check that your personal devices are also updated.
Questions? Contact the IRT Service Desk Team.
Receive something phishy or smishy? The PhishMe Reporter button is built into Microsoft Outlook menus and clicking the button automatically generates a report to the IRT Information Security Team. Text scams are also hitting campus - look out! Learn about phishing and how you can report suspicious activity.
Sac State Account, Password & Duo
Resources to manage your SacLink (Sac State) account, see password reset options, enroll in Duo multi-factor authentication, and learn about your Student Center on My Sac State.
Do you have a new device (or need to change) for your Duo authenticatin process? Follow these steps to add a new device:
A new scam involves sending you a Duo push notification you didn't originate, which may mean your Sac State account has been compromised. Don't fall for it, and learn how to protect yourself from Duo flooding scams.
Search for Tools
Canvas, Zoom, Respondus Lockdown Browser - tap into campus-supported software tools and services — or learn more about the tools you’re already using — by looking them up in the Software & Tools Catalog.
Learn How to Use Them
The IRT Academic Technology Services (ATS) Student Online Technology Resources (OTR) tackles all of your course software “how do I’s?” and is a great reference to bookmark for anytime support.
Classrooms, Computer Labs + Remote Access
There are exciting new changes to University learning spaces! Campus teams have been upgrading classroom and learning spaces to meet the needs of faculty and students.
Computer Labs & Remote Access
In addition to on-campus Computer Labs we are still offering Remote Computer Lab Access as an alternative — which allows you to tap into campus computer lab software from your own device.
Laptop Checkout & Tech Equity
Supporting technology equity in partnership with the CSU's CSUCCESS program, check out your options including:
- Short and long-term laptop checkout program
- Internet connection options
- Computer labs and remote access, and more!
Internet Connection Options
If you're on campus, your devices should automatically recognize and connect to eduroam, our official campus internet. If you have new devices — or just new to being on campus — our campus wireless section covers device-specific connection instructions.
What if I'm off campus?
If access is an issue, check out off-campus alternatives, including the FCC's Emergency Broadband Benefit Program.
Wi-Fi 6 & Expanded Campus Coverage
Pro tip: Depending on the age of your personal device(s) you bring to campus, you may need some driver updates to ensure your devices (laptops and mobile phones) can tap in!
Printing on Campus
While keeping it on screen is still best, look up participating campus PrintSmart kiosks to print or copy — or choose the sustainable option of scanning to OneDrive.
Poster & Coursework Printing Services
University Print & Mail Services is your go-to resource for on-campus printing needs (beyond basic copy/print/scan options through PrintSmart locations). For professional printing of posters and other coursework related printing, check out their offerings and rates!
Need help? Connect with the IRT Service Desk Team: