Support Page Content
Remote Work: Getting Started
If you’re approved for remote work (telecommuting) by your manager, campus supports a variety of technology resources and tools to help you connect securely.
Remote Access Checklist
Test your access to the campus-supported tools and resources you’ll need to do your work remotely. You should be able to do the following off-campus from a University-managed or personal device:
- Authenticate via Duo from off-campus
- Connect to Global Protect VPN
- Access Microsoft 365 tools
- Access Zoom for web conferencing
- Access My Sac State
- Access any critical software/tools necessary for your work
If you need to checkout a laptop or other equipment to do your work remotely, the Laptop & Equipment Checkout Program is a resource for you. Items are available on a first-come, first-served basis by request, and include:
- PC and Mac laptops
- Headsets, webcams, internet hotspots, document cameras, and more.
Connect Securely to Campus Resources
Whether you’re using a University-managed device or your personal computer/device, these steps and tools are essential for ensuring a secure connection to campus resources.
- Using your University-managed device(s) or equipment? Your work device is already imaged and provides proper security
- Using a personal computer/device(s)? Review IT Security Guidance for Remote Access and Personal Device Security Guidelines.
Global Protect VPN
- Need to map to SacFiles (U: drive) or department share drives? Global Protect Virtual Private Network (VPN) is required, and is typically installed on every University-managed device. If not (or you're using a personal device), you can download Duo.
- Connecting to our campus VPN is also a recommended security best practice when you are using a public wireless network (like at hotel or a coffee shop).
Remote Computer Lab Access to Campus Software
- Remote Computer Lab Access allows you to tap into the full suite of campus computer lab software from your work or personal device.
Email, Web Conferencing & Collaboration
Web Conferencing Tools
Stay connected through campus-supported online and web-based tools:
Mail & Collaboration Tools
Sac State Email via Outlook
There are three ways you can send/receive email using your Sac State Account:
- Add your CSUS account to your mobile device's mailbox
- Download the Office 365 app
- Open a web browser and login to portal.office.com with your SacLink credentials (email@example.com).
Microsoft 365 Tools
In addition to the Microsoft essentials like Word, Excel, Outlook, and PowerPoint, we recommend using:
- Teams For collaboration, small or large group project management, file sharing, web conferencing, and app-to-app phone calls
- OneDrive For online file collaboration/editing, file storage, and live document sharing options
Call Forwarding & Voicemail
We offer a variety of ways to forward and manage phone calls and voicemail to support remote work:
- Call Forwarding
- Manage Voicemail Settings
- Request a Softphone on your Desktop
- Bookmark the Campus Directory
Important: If you have your business (desk) phone set as your Duo verification method, you’ll need to select a new method for off-campus purposes. This might include the Duo app on your mobile device, a mobile phone number, or a keychain token. Contact the IRT Service Desk to discuss which option works best for you.
The IRT Service Desk Team will continue virtual operations, but offers a number of ways to get support during and after support hours.