Support Page Content
Staff Tech Resources
Welcome (or welcome back)!
Whether in-person, hybrid, or remote, however you're working we’ve rounded up the essential technology resources, links, and support you need.
Essentials for Spring 2023
Is your ENS Contact Information Current?
A new semester often brings other changes. Make sure we can always alert you in the event of an emergency by checking and/or updating your Emergency Notification System (ENS) contact information including phone numbers and email addresses.
Verify ENS Contact Information
Software Training Opportunities
Are you new to (or need a refresher) on these essential tools? Bookmark helpful resources and/or attend an upcoming virtual training session:
Acrobat Sign Resources & Training
Farewell, IE. Hello, Edge!
Heads up for Windows users: As of February 2023 Internet Explorer (IE) 11 has been replaced by Edge. On University-managed devices, Edge replaced IE wherever it was used. Be sure and check that your personal devices are also updated.
Questions or need support? Contact the IRT Service Desk Team.
Rather than always needing to connect to Global Protect VPN each work day, now every University-managed PC participates in "Always-On" VPN which protects every browser session.
Stay tuned, Mac users - "Always-On" is coming soon! In the meantime, continue to login to Global Protect as usual.
Modern Authentication for Outlook Email
Microsoft now requires modern authentication in order to access campus email. You're already familiar with modern auth through the Single Sign-On and Duo steps you use to log in to campus systems. If you haven't already, upgrade your email client(s) on your devices from basic authentication (username and password) to a campus-supported version to continue accessing your campus email. This includes personal devices you use to access your campus email.
We continue to work with colleges and divisions to provide updated laptops, docking stations and monitors for campus staff and faculty.
Strategically moving away from fixed desktop computers in favor of a laptop standard will help ensure continuity in all circumstances.
Cyberattacks hit inboxes frequently - brush up on what to look for at our online phishing resources, and be sure to report anything suspicious using the PhishMe Reporter button in your Outlook menu.information-resources-technology/get-support-consultation/index#irt-service-desk
Sac State Account, Password & Duo
Resources to manage your SacLink (Sac State) account, see password reset options, enroll in Duo multi-factor authentication, and learn about your Employee Center on My Sac State.
Switch to Duo Mobile App
If you're still having your Duo authentication calls sent to a campus desk phone or mobile phone, we encourage you to switch to the easier option of the Duo mobile app. Most of us always have our mobile devices on us, which makes it possible to authenticate anywhere we are - a huge plus with our often hybrid work schedules.
How to Switch to Duo Mobile App
Need to Add a New Device?
Do you have a new device (or need to change) for your Duo authenticatin process? Follow these steps to add a new device:
Add New Device to Duo
Duo Flooding Scam
A new phishing scheme involves a scammer sending you a Duo push notification you didn't originate, which may mean your Sac State account has been compromised. Don't accept any unusual Duo pushes - and follow these tips to protect yourself from Duo flooding scams.
Internet Connection Options
Your devices should automatically recognize and connect to eduroam, our official campus internet. If you have new devices - or just new to being on campus - our campus wireless section covers device-specific connection instructions.
In addition to on-campus options, there are off-campus alternatives available.
Campus Wireless & Remote Internet Options
Wi-Fi 6 & Expanded Campus Coverage
This spring, there are even more campus hotspots and our Wi-Fi 6 project is completed! Next up - a comprehensive Campus Network Infrastructure Upgrade Project that will extend through Spring 2023.
Pro tip: Depending on the age of your personal device(s) you bring to campus, you may need some driver updates to ensure your devices (laptops and mobile phones) can tap in!
You're familiar with essentials like Zoom, Microsoft 365, and Acrobat Sign, but how can learn about all campus-supported tools?
Our searchable Software & Tools Catalog is your go-to for helpful how to's and other get-started resources:
Software & Tools Catalog
Web Conferencing Tools
Campus is back open but hybrid meetings are here to stay. We've rounded up best practices for scheduling, attending, and how to use advanced features including live transcription for accessibility.Hybrid Meetings: How To's for Hosting & Attending
If you continue to need a laptop this semester, the Laptop Checkout Program will continue be a resource for you!
Learn how to request a long-term laptop loan: Laptop Checkout Program
Either contact your area IT Consultant (ITC) or connect with the IRT Service Desk Team: