Support Page Content
Staff Tech Resources
Welcome!
Whether in-person, hybrid, or remote, however you're working we’ve rounded up the essential technology resources, links, and support you need.
Checklist
- Logged into the My Sac State Portal with your Sac State (SacLink) account and authenticated with Duo?
- Connected to eduroam, the campus Wi-Fi?
- Claimed your free Sac State ChatGPT access?
- Opened and explored your SacState Microsoft 365 tools like Outlook and OneDrive? (tip: always use M365 OneDrive to ensure your computer is backed up!)
- Downloaded the free Sac State Mobile app?
- Brushed up on cybersecurity? (it's phishing season year-round - learn how to spot and report scams)
- Confirm your Emergency Notification System (ENS) contact information (email, mobile phone #) is up-to-date.
Tech News
Adobe Creative Cloud
Supporting multi-media and AI literacy in teaching and learning, the CSU is the first-ever Adobe Creative Campus system to provide free, licensed access to Adobe Creative Cloud (Adobe CC) and Adobe Express!
Learn how to access Adobe Creative Cloud.
ChatGPT Edu
Have you created your free account for the Sacramento State ChatGPT Edu Workspace yet? This education-focused version offers advanced tools to enhance productivity.
SacLink Account, Duo & Cybersecurity
Resources to manage your SacLink (Sac State) account, see password reset options, enroll in Duo multi-factor authentication, and learn about your Employee Center on My Sac State.
Switch to Duo Mobile App
If you're still having your Duo authentication calls sent to a campus desk phone or mobile phone, we encourage you to switch to the easier option of the Duo mobile app. Most of us always have our mobile devices on us, which makes it possible to authenticate anywhere we are - a huge plus with our often hybrid work schedules.
Setup Duo Mobile App
Need to Add a New Device?
Do you have a new device (or need to change) for your Duo authentication process? Follow these steps to add a new device:
Add New Device to Duo
A new phishing scheme involves a scammer sending you a Duo push notification you didn't originate, which may mean your Sac State account has been compromised. Don't accept any unusual Duo pushes - and follow these tips to protect yourself from Duo flooding scams.
Email Security
Cyberattacks hit inboxes frequently - brush up on what to look for at our online phishing resources, and be sure to report anything suspicious using the PhishAlarm button in your Outlook menu.
There are also some new digital security tools protecting campus from external threats:
- URL Defense
- External Sender Email Banner
Internet Connection Options
Your devices should automatically recognize and connect to eduroam, our official campus internet. If you have new devices - or just new to being on campus - our campus wireless section covers device-specific connection instructions. Pro tip: Depending on the age of your personal device(s) you bring to campus, you may need some driver updates to ensure your devices (laptops and mobile phones) can tap in.
Working remotely? You can explore off-campus alternatives, too:
AI, Software & Technology Tools
In addition to the complete Software & Tools Catalog, explore campus-supported AI tools to make administrative and academic to do's more efficient through the power of machine learning, including:
- Microsoft Copilot
- Microsoft 365 Copilot
- Zoom AI Companion
Explore AI Tools
Zoom AI Companion
Now enabled in your Zoom taskbar, the Zoom AI Companion option is like a 'virtual assistant' to help you get the most out of your meetings. In meetings you host, the AI meeting summary option is ready to use, but just like the recording feature, it can be turned on or off as needed.
Software Training & Resources
Are you new to (or need a refresher) on essential tools such as Acrobat Sign or OnBase? Bookmark helpful resources and/or attend an upcoming virtual training session:
Get Support
Either contact your area IT Consultant (ITC) or connect with the IRT Service Desk Team: