Support Page Content
Staff Tech Highlights
Welcome (or welcome back)!
Whether in-person, hybrid, or remote, however you're working we’ve rounded up the essential technology resources, links, and support you need.
Top 5 Checklist
- Logged into My Sac State (and your Employee Center) with your Sac State (SacLink) account and authenticated with Duo?
- Connected to eduroam, the campus Wi-Fi?
- Opened and explored your SacState Microsoft 365 tools like Outlook and OneDrive? (tip: always use M365 OneDrive to ensure your computer is backed up!)
- Downloaded the free Sac State Mobile app?
- Brushed up on cybersecurity? (it's phishing season year-round - learn how to spot and report scams)
Essentials for Spring 2024
Is your ENS Contact Information Current?
A new semester often brings other changes. Make sure we can always alert you in the event of an emergency by checking and/or updating your Emergency Notification System (ENS) contact information including phone numbers and email addresses.
Verify ENS Contact Information
New (and Continuing) Faces in IRT
As we begin this new year and new semester, we wanted to introduce campus to some new (and continuing) faces in IRT leadership:
- Nathan Zierfuss-Hubbard, Chief Information Security Officer
- Kelli Hunt, Director of Customer Services
- Matt Kay, Director of Academic Technology Services
- Nick Sladojevic, Sr. Director of Infrastructure & Operations
These candidates competed amongst top national talent, and we're fortunate to have them on board! Both Nick and Matt were internal staff who progressed into their current roles, and campus will be secure thanks to Nathan's many years of service in his prior role as Information Security Officer at our colleague campus Stanislaus State. Kelli brings exceptional soft and hard skills, successfully managing people-centric service experiences and delivering measurable outcomes.
Thanks again to campus for helping to interview and solidify these key technology leadership roles serving the Hornet Family!
Meet Nathan, Kelli, Matt & Nick
Dial '7' for Outbound Calls
For public safety reasons, we've officially changed the dial out number from '9' to '7' for outbound/off-campus calls for all Avaya desktop phones and softphones. Why? When dialing the standard '9' then '1' then the area code and phone number, folks frequently accidentally hit a second '1' which results in a '911' call/hang-up which Campus Police must investigate each time it occurs. The '7' is already activated, and the '9' will be discontinued on February 15.
And remember, the switch to '7' only impacts campus desk and softphones, and not your personal phones.
Updated Look for Password Manager
If you go to update or manage your Sac State password, you'll notice a slightly different design experience when you do, plus Duo multi-factor authentication security is now in place. View what's new!
Duo Prompt Changes
A quick heads up - Duo will be updating their authentication experience in late February 2024. This is primarily a visual change (not functional or user experience) and there is nothing for you to do other than be aware of the new look so that you'll confidently Duo authenticate into Sac State systems in 2024 and beyond! Preview what's coming.
Workstation Refresh
We continue to work with colleges and divisions to provide updated laptops, docking stations and monitors for campus staff and faculty.
Strategically moving away from fixed desktop computers in favor of a laptop standard will help ensure continuity in all circumstances.
Security and SacLink Accounts
Resources to manage your SacLink (Sac State) account, see password reset options, enroll in Duo multi-factor authentication, and learn about your Employee Center on My Sac State.
Duo Housekeeping
Switch to Duo Mobile App
If you're still having your Duo authentication calls sent to a campus desk phone or mobile phone, we encourage you to switch to the easier option of the Duo mobile app. Most of us always have our mobile devices on us, which makes it possible to authenticate anywhere we are - a huge plus with our often hybrid work schedules.
How to Switch to Duo Mobile App
Need to Add a New Device?
Do you have a new device (or need to change) for your Duo authentication process? Follow these steps to add a new device:
Add New Device to Duo
Duo Flooding Scam
A new phishing scheme involves a scammer sending you a Duo push notification you didn't originate, which may mean your Sac State account has been compromised. Don't accept any unusual Duo pushes - and follow these tips to protect yourself from Duo flooding scams.
Report Phishing
Cyberattacks hit inboxes frequently - brush up on what to look for at our online phishing resources, and be sure to report anything suspicious using the PhishMe Reporter button in your Outlook menu.
Internet Connection Options
Your devices should automatically recognize and connect to eduroam, our official campus internet. If you have new devices - or just new to being on campus - our campus wireless section covers device-specific connection instructions. Pro tip: Depending on the age of your personal device(s) you bring to campus, you may need some driver updates to ensure your devices (laptops and mobile phones) can tap in.
Working remotely? You can explore off-campus alternatives, too:
Technology Tools
You're familiar with essentials like Zoom, Microsoft 365, and Acrobat Sign, but how can learn about all campus-supported tools?
Our searchable Software & Tools Catalog is your go-to for helpful how to's and other get-started resources:
Software & Tools Catalog
Software Training & Resources
January and February sessions available! Are you new to (or need a refresher) on essential tools such as Acrobat Sign or OnBase? Bookmark helpful resources and/or attend an upcoming virtual training session:
Hybrid Meetings
Web Conferencing Tools
Hosting hybrid meetings? Here are helpful best practices for scheduling, attending, and how to use advanced features including live transcription for accessibility.
Hybrid Meetings: How To's for Hosting & AttendingGet Support
Either contact your area IT Consultant (ITC) or connect with the IRT Service Desk Team: