Support Page Content
Student Tech Highlights
Welcome (or welcome back)!
Whether you're attending classes in person, hybrid, or remote this Spring, we've rounded up the essential technology resources, links, and support you need. Let's get started!
Top 5 Checklist
- Logged into My Sac State (and your Student Center) with your Sac State (SacLink) account and authenticated with Duo?
- Connected to eduroam, the campus Wi-Fi?
- Opened and explored Canvas and your SacState Microsoft 365 tools like Outlook and OneDrive? (tip: always use M365 OneDrive to ensure your computer is backed up!)
- Downloaded the free Sac State Mobile app?
- Brushed up on cybersecurity? (it's phishing season year-round - learn how to spot and report scams)
Essentials for Spring 2024
Virtual Computer Labs Available
Virtual Computer Labs are now live for Spring 2024! In addition to on-campus Computer Labs, the virtual options allow you to tap into campus Computer Lab software from your own device whether on or off-campus.
Free for all students- Access from any personal device - laptop, tablet, phone
- Academic software essentials including Microsoft Office, MATLAB, IBM SPSS, and more
Updated Look for Password Manager
If you go to update or manage your Sac State password this Spring, you will notice a slightly different design experience when you do, plus Duo multi-factor authentication security is now in place. View what's new!
Duo Prompt Changes
A quick heads up - Duo will be updating their authentication experience in late February 2024. This is primarily a visual change (not functional or user experience) and there is nothing for you to do other than be aware of the new look so that you'll confidently Duo authenticate into Sac State systems in 2024 and beyond! Preview what's coming.
SacLink Account & Security
Resources to manage your Sac State (SacLink) account, see password reset options, enroll in Duo multi-factor authentication, and learn about your Student Center on My Sac State.
Duo Housekeeping
New Device to Add to Duo?
Do you have a new or different device you'd like to use for your Duo authentication process? Follow these steps to add/update it:
Is your ENS Contact Information Current?
Make sure we can always alert you in the event of an emergency by checking and/or updating your Emergency Notification System (ENS) contact information including phone numbers and email addresses.
Coursework Tools & Accessibility
Search for Tools
Canvas, Microsoft 365, Zoom, Respondus Lockdown Browser - tap into campus-supported software tools and services or learn more about the tools you’re already using by looking them up in the Software & Tools Catalog.
Logging In
You can access course tools on desktop/laptop, tablets/iPad, and mobile devices. The login formula is the same across all tools: your Sac State credentials (user name, password).
Learn How to Use Them
Curated by the IRT Academic Technology Services (ATS), the Student Technology Resources (STR) tackles all of your course software “how do I’s?” and is a great reference to bookmark for anytime support.
Supporting How You Learn
Universal Design for Learning (UDL) is an essential way we support how every student learns, and tools like BlackBoard's Ally in Canvas allows you to download alternative formats for course files and Canvas page content your instructors post so you can see, hear, and even translate readings to fit your unique learning needs.
Classrooms & Computer/Virtual Labs
Campus teams continue to upgrade University learning spaces and ramp up internet connectivity in and out of the classroom.
Computer Labs & Virtual Computer Lab Option
In addition to on-campus Computer Labs we also offer a Virtual Lab which allows you to tap into campus Computer Lab software from your own device whether on or off-campus.
Laptop Checkout & Tech Equity
Here are helpful tech equity programs including:
- Short and long-term laptop checkout program for academic use
- Government assistance programs providing internet connectivity
- Computer Labs, Virtual Lab access, and more!
Internet Connection Options
If you're on campus, your devices should automatically recognize and connect to eduroam, our official campus internet. If you have new devices — or just new to being on campus — our campus wireless section covers device-specific connection instructions.
Campus Wireless & Remote Internet Options
What if I'm off campus?
If off-campus access is an issue, check out internet alternatives, including industry and government programs designed to help keep you connected.Alternative Internet Options
Campus Wireless Coverage
Need a place to study outside? We've got you! Nearly all campus areas have wireless coverage - and classrooms/learning spaces are also tapping into the power of Wi-Fi 6.
Pro tip: Depending on the age of your personal device(s) you bring to campus, you may need some driver updates to ensure your devices (laptops and mobile phones) are Wi-Fi 6 enabled.
Printing
Printing on Campus
While keeping it on screen is still best, look up participating campus PrintSmart kiosks to print or copy — or choose the sustainable option of scanning to OneDrive.
PrintSmart Locations + How To's
Poster & Coursework Printing Services
University Print & Mail Services is your go-to resource for on-campus printing needs (beyond basic copy/print/scan options through PrintSmart locations). For professional printing of posters and other coursework related printing, check out their offerings and rates!
Cybersecurity
Report Phishing
Receive an email that may be suspicious? The PhishMe Reporter button is built into Microsoft Outlook menus and clicking the button automatically generates a report to the IRT Information Security Team. Text scams are also hitting campus - look out! Learn about phishing and how you can report suspicious activity.
Phishing Tips and How to Report
Duo Flooding
A new scam involves sending you a Duo push notification you didn't originate, which may mean your Sac State account has been compromised. Don't fall for it, and learn how to protect yourself from Duo flooding scams.
Get Support
Need help? Connect with the IRT Service Desk Team: